On the agenda: Thorne Bay meeting — data center (Jan 20)

AGENDA

FOR THE REGULAR MEETING
OF THE CITY COUNCIL FOR THE
CITY OF THORNE BAY, ALASKA
TUESDAY, JANUARY 20, 2026
TIME: 6: 30 p.m.
THERE WILL BE A WORKSHOP BEGINNING AT 6:00PM

LOCATION: IN PERSON AT CITY HALL or TELECONFERENCE/VIDEO CONFERENCING LINE
Phone Number: 1- 650-479-3208
Meeting link:
https://cityofthornebay.my.webex.com/cityofthornebay.my/j.php?MTID=m99f71eee7f975b71d7ee0f9f7c5e44a1

Meeting number: 182 323 7632 Password MghMxgJy424 (64469459 when dialing from a video system) (when
dialing from a phone or video system)

1) CALL TO ORDER:
2) PLEDGE TO FLAG:
3) ROLL CALL:
4) APPROVAL OF AGENDA:
5) MAYOR’S REPORT:
6) ADMINISTRATIVE REPORTS:
a) City Administrator:
b) City Clerk:
7) PUBLIC COMMENTS:
8) COUNCIL COMMENTS:
9) CONSENT AGENDA:
a) Minutes of the January 6, 2026, Regular City Council Meeting, action item:
10) UNFINISHED BUSINESS:
a) Discussion item: City webpage host selection;
11) NEW BUSINESS:
a) Resolution 26-01-20-01, Adopting an Alternative Allocation Method for the FY26 Shared Fisheries
Business Tax Program, discussion and action item;
Discussion item: Jim Seeley Lease;
Discussion item: EMS Coordinator position;
Discussion: Amendment to Resolution 23-02-21-02 approving MOA with OVK;
Discussion item: Flat rate for Seniors;
Discussion item: Repeal Ordinance 22-02-01-01;
Discussion item; City Administrator’s in-kind contribution to OVK

b)
c)
d)
e)
f)
g)
12) ORDINANCE FOR PUBLIC HEARING:
a) Non-Code Ordinance 26-01-20-01: Authorizing a Special Election to be held February 24, 2026,
discussion and action item;

13) CONTINUATION OF PUBLIC COMMENT:
14) CONTINUATION OF COUNCIL COMMENT:
15) ADJOURNMENT:
POSTED: January 16, 2026

pg. 1

Agenda – Janiary 20, 2026 - Regular City Council Meeting

City of Thorne Bay
Thorne Bay, AK 999109

PHONE: (907) 828-3380; FAX: (907) 828-3374
E-MAIL: [email protected]

DEPARTMENT REPORT
Subject:

Monthly Department Report

Department: Administrator
Supervisor:

____________________________

Employees:

_____________________________

Date:

1-20-2026

A Departmental Overview
____________________________________________________________
Working on winter maintenance issues and special projects as required.
____________________________________________________________
____________________________________________________________
____________________________________________________________
Current Department Activities:
-___________________________________________________________________
The City has rehired Sam Sawyer as the Water & Wastewater Supervisor with an
___________________________________________________________________
agreed
start date of 1-19-2026.
___________________________________________________________________
- Josh Musser has given his official notice of resignation from his City Landfill
Operator
position, effective 1-20-2026. He will help on Tuesdays and Fridays to
___________________________________________________________________
drive
garbage truck as needed until he relocates off-island (anticipate 2-3 weeks).
___________________________________________________________________
-___________________________________________________________________
The City is officially recruiting for a landfill operator, position open until filled.
-___________________________________________________________________
I intend to provide my 30 day notice of resignation as City Administrator very soon
unless
the Council wishes to terminate my contract sooner, in which case I will
___________________________________________________________________
gladly
go sooner.
___________________________________________________________________
-___________________________________________________________________
EMS Coordinator duties have been taken back in house with City Administration
staff
splitting up duties for scheduling dispatch, coordination with non-profit, training
___________________________________________________________________
for
staff,
and operations. New radios have been procured and programmed and
___________________________________________________________________
should
be delivered within the next week or two.
___________________________________________________________________
-___________________________________________________________________
End of report

___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________

Page 1 of 2
Department Reports are given at the Regular City Council Meeting the 3rd Tuesday of every month

MINUTES

FOR THE REGULAR MEETING
OF THE CITY COUNCIL FOR THE
CITY OF THORNE BAY, ALASKA
TUESDAY, JANUARY 6, 2026
TIME: 6 : 30 p.m.
THERE WAS A WORKSHOP BEGINNING AT 5:30PM

1) CALL TO ORDER:
Mayor called the meeting to order at 6:30pm
2) PLEDGE TO FLAG:
The audience and council stood for the pledge to the flag.
3) ROLL CALL:
Those present were:
Pesterfield, Lovell, Cunningham, Nyquest, Anderson, Killian, Kaer
Those absent were: None
4) APPROVAL OF AGENDA:
Mayor moved to approve the Agenda, Seconded, discussion:
-Recessed for 5 minutes to troubleshoot teleconference issues.
MOTION: Move to approve Agenda.
F/S:
Nyquest/Lovell
YEAS:
Pesterfield, Lovell, Cunningham, Kaer, Nyquest, Anderson, Killian
NAYS:
STATUS: Motion Passed
Cunningham made a motion to review applicants for the water treatment plant, Lovell seconded.
Discussion:
Cunningham commented that Council typically discusses high level employees, Water treatment should
be considered high level. Nyquest commented that that is Administrator’s job to review employees.
Pesterfield commented that if Council wanted to add employees other than Administrator, Clerk, and
Attorney, it would need to be codify. Cunningham commented would be nice to review applicants for the
person who is responsible for high level positions. Kaer suggested it would be nice for Council to have an
opinion to try to see who might stay or leave.
MOTION: Move to approve adding Council review of water treatment applicants to the agenda,
discussion and action item.
F/S:
Nyquest/Lovell
YEAS:
Cunningham, Kaer
NAYS:
Pesterfield, Lovell, Killian, Nyquest, Anderson,
STATUS: Motion Failed
5) MAYOR’S REPORT:
• Happy New Year
• Conducted interviews for Water/Wastewater interviews
• Mentioned IFA report from Amy Killian
• East Prince of Wales Advisory Committee meeting at City Hall on Saturday (Fish and Game) at
10am.
6) ADMINISTRATIVE REPORTS:
a) City Administrator: provided in Agenda Packet

pg. 1

Minutes – January 6, 2026 - Regular City Council Meeting

•

Mayor corrected one item in Administrator Report: Harbormaster last day was
January 5th not the 16th. Owen Jennings moving into Harbormaster position.
• POI: Pesterfield questioned if the job was put out for others to apply? Mayor
responded Owen was second in line for the job when last flown, 6 month probation
was not completed.
• POI: Lovell questioned if that was the City’s practice? Mayor responded that this
situation was unique in that Owen has been working Harbor already.
• POI: Anderson questioned VWOS position? Clerk clarified the Administrator
contacted VWOS contact with Council’s recommended spot.
• POI: Pesterfield questioned if Council will be deciding on non-sales taxable leases to
make them different? Relevant to VWOS possible rent? Mayor commented it would
be good to bring back up when Administrator is back.
• Lovell questioned who “Joel” in the report was? From Steelhead? Clerk Confirmed?
• Pesterfield questioned if Steelhead is employed by the City, seems to be used a lot?
Mayor commented some jobs are small, good question for John.
• Lovell questioned what work is needed for the Library? Clerk commented Library
lighting in the Alaska room was recently replaced by Steelhead and is having issues,
they will be coming out to check it out. Additionally, Friends of the Thorne Bay
Library have requested lighting be put in on the back deck.
b) City Clerk:
• Surplus sale draft packets given to Council for review.
o POI Anderson questioned about heavy equipment?
o POI Pesterfield questioned if there would be additions? Clerk commented
base items from all departments.
• Gaming Permit update
• Department Reports will be given at the end of the month, as well as finance
reports.
o POI: Anderson – who is the CPA that files annual taxes? Clerk commented
we do a Certified Financial Statement annually that the Treasurer prepares
and the Council Certifies.
o POI Lovell: Suggested using the Insurance document to verify equipment
City owns.
• Read memo for Council about Recall Application.
7) PUBLIC COMMENTS:
o Kim Redmond commented that salmon derby has been going on for 42 years, requested gaming
permit update.
o Trina Pesterfield commented that the online packet was one page, feels that there is no chance to
interact on items without the chance to speak on each item. Commented that there was no clear
motion stated on an item earlier. Expressed concerns about filing Harbormaster job, should be
posted even if filled internally. Concerns about not seeing leases that Council has requested.
Update on Audit requested, batteries for AED replaced? Requested a vendor list for review.
8) COUNCIL COMMENTS:
o Pesterfield commented that the batteries were for the Defibrillator, AED was needed for a
community member batteries were not replaced. Would like to see Vendor list to see who is
available for the City to use. (code speaks to Vendor list).

pg. 2

Minutes – January 6, 2026 - Regular City Council Meeting

o Kaer commented that AED machine at DL was knocked out and still hasn’t been fixed yet.
Suggested public comment option on all agenda items.
o Cunningham suggested AED batteries be checked monthly. Clerk clarified that batteries have strict
3 year life.
o Anderson suggested vendor list with expense reports, AED is responsibility of the EMS
Coordinator, would like full balance sheet and P&L, agreed with public comment during agenda
items.
o Lovell questioned information on EMS Coordinator, questioned if City’s monies are being properly
invested.
o Nyquest stated Jim Seeley is still interested in the lease and will be contacting Council.
9) CONSENT AGENDA:
a) Minutes of the December 16, 2025, Regular City Council Meeting, action item:
Mayor moved to approve the Consent Agenda, Seconded;
Lovell motioned to Suspend the Rules to allow public comment on agenda items during this
meeting, Seconded, no discussion;
F/S:
Lovell/ Cunningham
YEAS:
Pesterfield, Lovell, Cunningham, Kaer, Anderson,
NAYS:
Nyquest, Killian
STATUS: Motion Passed
MOTION: Move to approve Consent Agenda.
F/S:
Nyquest/ Cunningham
YEAS:
Pesterfield, Lovell, Cunningham, Kaer, Anderson, Nyquest, Killian
NAYS:
STATUS: Motion Passed
10) UNFINISHED BUSINESS:
a) Discussion item: City Webpage carrier/hosts selection;
o Clerk reported on status: Visiting other websites as requested, majority used CivicPlus, works well.
One other host used, Revize.
o Pesterfield suggested building a new website in conjunction with published website now until all
the bugs are worked out. Suggested a realistic timeline of 6 months, cost is the biggest thing at
$2000. Would like to set in motion moving forward.
o Lovell suggested making a motion to move forward with approval at next meeting.
o Nyquest suggested Council do some research and looking at other websites before approval.
o Trina Pesterfield public comment: suggested using the $3000 line item in the admin and finance
could be used.
o Anderson questioned the use of OCR for searching records and documents.
o Clerk requested what most important items and input from public and Council to have more
informed direction.
o Lucy Aragon public comment: reported outdated businesses and things in Thorne Bay that the
website listed.
11) NEW BUSINESS:
a) Discussion item: Review and Update The City of Thorne Bay City Council, Boards &
Commissions Meeting Process & Policy;
pg. 3

Minutes – January 6, 2026 - Regular City Council Meeting

o Pesterfield commented that the most important reason for review was to allow public comment
during agenda items. Questioned if this document was made by resolution? Would like to amend
section that speaks to public comment on agenda items without needing to suspend the rules.
o Cunningham commented on history of allowing public comments on items, suggested that a
Resolution was passed. Clerk provided information on the Resolution, clarifying that it was tabled,
not passed. Cunningham supported public comments during items.
o Nyquest suggested removing one public comment period if Council were to adopt to allow this.
Requested information on whether other cities allow this, and why or why not.
o Pesterfield agreed with one public comment time, suggested speaker cards submitted for agenda
items. Would like the Council to pass Resolution for changes made to the Procedures.
o David Shilts Public comment: would like first public comment to remain.
o Lovell agreed in Resolution to change.
o Cunningham suggested public comment allowance would give different perspectives Council may
not have thought of.
o Trina Pesterfield commented OMA cautions against not allowing public comment on items.
Cautioned against tying an Ordinance to a process, may take the process out of Council’s hands.
o Anderson agrees process should be managed by Council, and public should be allowed to speak on
items.
o Clerk clarified Policies and Procedures are typically approved by Council. The only changes made
from 2019 version to 2025 version were Passed and Approved Ordinances by Council.
o Lovell questioned if public comment would be allowed during Administrative Reports? Mayor
suggested not allowing to keep meetings within OMA. Pesterfield commented agenda items only,
keep it simple and to the point. Chairs’ responsibility to keep order and could suspend the rules if
meetings got out of control.
o Cunningham suggested not allowing public comment on reports, just on agenda items. Suggested
a signup sheet or index item for public comment on agenda items. Suggested leaving room for
those who did not do a card.
o Nyquest expressed concern of public comments potentially becoming out of order or unruly.
Suggested one time to speak before the consent agenda, and allowance on each agenda item.
Suggested more time to review document a bit more.
o Pesterfield suggested changing the Ordinance to strike the Policies and Procedures from the
Code.
o Discussion on Code amendments followed.
o Trina Pesterfield public comment: suggested that if all reports are included in the Agenda, public
comment can bring questions and comments about reports at the first comment period.

b) Solid Waste Low-Cost Spring Clean Up Day CY26: Discussion and possible action item;
o Clerk gave information on Solid Waste dump ticket sales for CY25. Gave historical information on
Dump Days vs Tickets. Council discussed dump days in conjunction with coupons. General
appreciation for dump coupons and flexibility of use. Cunningham suggested a senior rate for
garbage. Nyquest suggested a price increase, Pesterfield suggested $20 per ticket, Cunningham
suggested $15 per ticket. Kaer agreed with both dump days and tickets. Council discussion
continued.

pg. 4

Minutes – January 6, 2026 - Regular City Council Meeting

Mayor moved to approve 2 solid waste dump tickets at 1000lbs at $20 each, Seconded, no further
discussion
MOTION: Move to approve 2 solid waste dump tickets at 100lbs $20 each
F/S:
Nyquest/ Pesterfield
YEAS:
Pesterfield, Lovell, Kaer, Anderson, Nyquest, Killian
NAYS:
Cunningham
STATUS: Motion Passed

c) Discussion item: Proposed agenda item requests discussion;
o Nyquest opened the discussion with 2 agenda item requests received for this meeting, explaining
why the vetting process was in place. Reviewed the 2 agenda requests.
o Pesterfield commented that items have been added to the agenda without voting. Items should
added for consideration of Council before Approval of the Agenda. The presiding officer is not
allowed to remove things that are requested. It is up to the council to approve what has been
requested to be included in the agenda so that the agenda would be approved. Otherwise, you
have just taken this whole thing upon yourself. And you've shared it with everyone without us
even being able to determine whether we wanted to talk about it or not. Expressed concern and
discontent about items not being brought forward to the Council for review and approval of
agenda items.
o Nyquest commented his was intent was to show Council the process or reviewing Agenda Item
Requests.
o Pesterfield Point of Order
o Council discussed process of Agenda Item Requests. Council will review all Agenda Item requests
for approval of agenda.
o Trina Pesterfield commented on Robert’s Rules, present of the agenda, not approval.
o Council continued discussion. Decided all requests go to the Clerk, Clerk will review for accuracy,
and add all items to draft agenda.
12) INTRODUCTION OF ORDINANCE:
a) Ordinance 26-01-20-01: Authorizing a special Election to be held on February 24th, 2026.
Vice Mayor moved to introduce Ordinance 26-01-20-1, Seconded, discussion:
o POI Pesterfield: Questioned what the election would cost? Clerk responded estimated cost
$2000-2500.
o Lovell requested to strike “provided for absentee voters as a convenience” from the Ordinance.
o Council discussed the process for if Mayor is recalled.
o Pesterfield commented a recall is a serious ask. Mayor has the option to resign, suggested
resignation would be inline with cost saving efforts of the past.
o Nyquest responded with consideration of resignation in relation to cost, expressed
disagreement of recall reasoning with the exception of the statement, “a Mayor should be
present”. Stated that the people voted him in, not the Council, the people should vote him out
if that’s their wish.
o Trina Pesterfield expressed appreciation as a Councilmember. Expressed concerns over
comments made about responsibility or dealing with certain things. Proposed the question, are
you doing the work to earn the stipend?
o Mayor responded yes, he feels he has. Meeting attendance and in office, and
availability.
pg. 5

Minutes – January 6, 2026 - Regular City Council Meeting

MOTION: Move to introduce Ordinance 26-01-20-1 for public hearing, Authorizing a Special Election
to be held on February 24th, 2026.
F/S:
Lovell/ Pesterfield
YEAS:
Pesterfield, Lovell, Kaer, Anderson, Cunningham
NAYS:
Nyquest, Killian
STATUS: Motion Passed

13) CONTINUATION OF PUBLIC COMMENT: NONE
14) CONTINUATION OF COUNCIL COMMENT:
a) Cunningham commented
b) Pesterfield thanked Mayor for time put in, valued member of community and good council
member. Apologize for heated interaction. Thanked Council for discussion and points of
view.
c) Lovell commented that the Islandwide good services coordinator has stepped down and
each city needs to step in for that. Commented that kid’s club hasn’t been..
d) Nyquest appreciated debates of the night.
e) Cunningham commented on the sandpit access by public, requested pay by bucket of sand
from sand truck.
15) ADJOURNMENT: Mayor adjourned at 9:27pm

pg. 6

Minutes – January 6, 2026 - Regular City Council Meeting

CITY OF THORNE BAY
ORDINANCE NO. 26-01-20-01
AN ORDINANCE AUTHORIZING A SPECIAL ELECTION TO BE HELD ON FEBRUARY 24, 2026, ON THE
QUESTION OF RECALL OF MAYOR SHANE NYQUEST, SETTING OUT THE FORM OF THE RECALL
BALLOT, AND ESTABLISHING PROCEDURES FOR THE ELECTION
WHEREAS, the City Council is the governing body for the City of Thorne Bay; and
WHEREAS, on November 10th, 2025, an application for a petition to recall the Mayor was
submitted to the City Clerk; and
WHEREAS, on November 11th, 2025, the City Clerk determined that the application met the
requirements of AS 29.26.260 and prepared the recall petition as provided in AS 29.26.270; and
WHEREAS, on December 11, 2025, the sponsor submitted the recall petition with signatures to
the City Clerk for review; and
WHEREAS, on December 23, 2025, the City Clerk issued a certification that the recall petition was
sufficient and contained the signatures required to submit the questions on the recall of Mayor
Shane Nyquest to the registered voters of the City of Thorne Bay; and
WHEREAS, as required by AS 29.26.310, the City Clerk submitted the recall petition to the City
Council at the next regular meeting, which was held on January 6, 2026; and
WHEREAS, the timeframe for an election on the question of recall is set out in AS 29.26.320,
which provides that if no regular election occurs within 75 days, the City Council shall hold a
special election on the recall question within 75 days but not sooner than 45 days after the
petition is submitted to the City Council; and
WHEREAS, this means that the special election may not be held earlier than February 20, 2026,
and must be held by March 22, 2026; and
WHEREAS, the City Clerk recommends that the special election be held on Tuesday, February 24,
2026; and
WHEREAS, AS 29.26.010 provides that the governing body of a municipality shall prescribe the
rules for conducting an election, and TBMC 2.28.010 provides that the City Council shall
prescribe the rules for conducting a city election; and

pg. 1

Ordinance 26-01-20-01 Authorizing a Spcial Election for Recall

NOW, THEREFORE, BE IT ENACTED BY THE CITY COUNCIL OF THE CITY OF THORNE BAY, ALASKA:
Section 1. Classification. This ordinance is a non-code ordinance.
Section 2. Authorization and Date for Special Election. A special election on the question of recall
of City of Thorne Bay Mayor Shane Nyquest shall be held on February 24, 2026, in accordance
with the procedures set out in this ordinance.
Section 3. Notice of Special Election and Completion of Recall Ballot. The City Clerk shall give at
least 20 days' notice of the February 24, 2026, special election as required under TBMC 2.28.180
and AS 29.26.030. The recall ballot must be complete prior to the publication of the notice of
election. Therefore, any statement of 200 words or less that a member subject to recall wants to
have included on the ballot must be filed with the City Clerk for publication and public inspection
by no later than 4:00 pm on Monday, February 2, 2026.
Section 4. Form of Recall Ballot. In accordance with AS 29.26.330, the recall ballot for the special
election shall read as follows :

SPECIAL ELECTION BALLOT
BALLOT QUESTION NO. 1
Grounds for recall stated on the recall petition:
“Concerned citizens of Thorne Bay are requesting a recall of Mayor Shane Nyquest. Remote
locations need a Mayor that's frequently on-site to effectively conduct their duties and
responsibilities as outlined in (TBMC 2.08-Mayor Section). Actions or inactions that show failure
to perform duties. The mayor has been onsite to preside at less than half of the meetings over
the last year. Frequently, the Mayor's and other monthly reports have not been attached to the
agenda even after multiple requests. As outlined in sections of TBMC 2.07.010: Policy, the mayor
failed in his duties to “promote public confidence in the integrity of local government and its fair
operation”, failing to create an inclusive or supportive environment for communication and good
listening. Ignoring multiple community and council requests for an independent audit and
holding the second meeting each month. At times his language becomes inflammatory and
argumentative. This misconduct leads to frustration and discontent among constituents and
council, as heard during the 11/4/25 meeting. We are of the opinion that the Mayor's
misconduct and failure in his duties and responsibilities, have created a public loss of confidence
and a recall vote needs to be put before the voters.”

Statement by Mayor Shane Nyquest: [CLERK TO INSERT HERE STATEMENT OF 200 WORDS

OR LESS, IF THE STATEMENT IS FILED WITH THE CITY CLERK FOR PUBLICATION AND PUBLIC
INSPECTION BY NO LATER THAN 4:00 PM ON MONDAY, FEBRUARY 2, 2026, TO ENABLE THE
CLERK TO COMPLETE THE BALLOT AND PROVIDE THE REQUIRED 20 DAYS NOTICE OF ELECTION]

QUESTION 1
Shall Shane Nyquest be recalled from the office of Thorne Bay City Mayor?
Yes
No
pg. 2

Ordinance 26-01-20-01 Authorizing a Spcial Election for Recall

Section 5. Procedures for Conduct of the Special Election. The City Council establishes the
following procedures for conduct of the special election on February 24, 2026.
1. There will be one location for voting on Tuesday, February 24, 2026, and that location will
be at City Hall.
2. The voting location at City Hall described in paragraph 1 above will also be an absentee
in-person voting location open on Monday, February 16th through Friday, February 20th,
for voters who wish to vote absentee in-person
3. On Tuesday, on February 24, 2026, there will be an absentee in-person voting location
open at Davidson Landing for voters who wish to vote absentee in-person at that location.
This location is not a precinct;
4. Except as provided in this ordinance, all other City election procedures, including the
procedures for voting absentee by-mail, as provided in TBMC Chapter 2.28 will apply to
the special election.
Section 6. Effective Date. This ordinance shall become effective upon adoption.
PASSED AND APPROVED BY a duly constituted quorum of the Thorne Bay City Council on Tuesday,
January 20, 2026.

___________________________
Shane Nyquest, Mayor
ATTEST:
___________________________________
Caitlyn Sawyer, City Clerk

[SPONSORED: PETITION SUBMITTED Nov 11]
[INTRODUCTION: January 6, 2026]
[PUBLIC HEARING January 20,2026]

pg. 3

Ordinance 26-01-20-01 Authorizing a Spcial Election for Recall

CITY OF THORNE BAY
RESOLUTION 26-01-20-01
A RESOLUTION ADOPTING AN ALTERNATIVE ALLOCATION METHOD FOR THE FY26 SHARED
FISHERIES BUSINESS TAX PROGRAM AND CERTIFYING THAT THIS ALLOCATION METHOD FAIRLY
REPRESENTS THE DISTRIBUTION OF SIGNIFICANT EFFECTS OF FISHERIES BUSINESS ACTIVITY IN
FMA 19: SOUTHERN SOUTHEAST AREA
WHEREAS, AS 29.60.450 requires that for a municipality to participate in the FY26 Shared Fisheries
Business Tax Program, the municipality must demonstrate to the Department of Commerce,
Community, and Economic Development that the municipality suffered significant effects during
calendar year 2023 from fisheries business activities; and,
WHEREAS, 3 AAC 134.060 provides for the allocation of available program funding to eligible
municipalities located within fisheries management areas specified by the Department of
Commerce, Community, and Economic Development; and,
WHEREAS, 3 AAC 134.070 provides for the use, at the discretion of the Department of Commerce,
Community, and Economic Development, of alternative allocation methods which may be used
within fisheries management areas if all eligible municipalities agree to use the method, and the
method incorporates some measure of the relative significant effect of fisheries business activity
on the respective municipalities in the area; and,
WHEREAS, The City of Thorne Bay proposes to use an alternative allocation method for allocation
of FY26 funding available within the FMA 19: Southern Southeast Area in agreement with all other
municipalities in this area participating in the FY26 Shared Fisheries Business Tax Program;
NOW THEREFORE BE IT RESOLVED THAT: The Thorne Bay City Council by this resolution certifies
that the following alternative allocation method fairly represents the distribution of significant
effects during 2024 of fisheries business activity in FMA 19, Southern Southeast Area:
• All municipalities share equally 50% of allocation; all municipalities share the remaining
50% on a per capita basis.
• Ketchikan Gateway Borough population is reduced by the Resolution of the Cities of
Ketchikan and Saxman
PASSED AND APPROVED by a duty constituted quorum of the City Council, for the City of Thorne
Bay on this 20t h day of January 2026.
ATTEST

_____________________________
Shane Nyquest, Mayor

______________________________
Caitlyn Sawyer, City Clerk/Treasurer
pg. 1

Resolution 26-01-20-01 Adopting an alternative allocation
method for the FY26 Shared Fisheries Business Tax Program

The Department’s Shared Fisheries Business Tax Program was created in 1990 to help
municipalities impacted by the effects of the rapidly expanding offshore fish processing
industry. A previously existing fish tax sharing program (commonly referred to as the Raw
Fish Tax Program), administered by the Department of Revenue, shares back to
municipalities half of the state fisheries business tax collected from fish processors
operating inside municipal boundaries. The Department’s program extends tax sharing to
include a sharing of fish taxes collected outside of municipal boundaries, primarily from
floating processors. Applications are mailed to each eligible applicant by November 15 of
each year and must be returned by February 15. Shared Fisheries Business Tax and Fishery
Resource Landing Tax payments are issued in March of each fiscal year.

There are two possible application methods:
Standard and Alternative
Standard Method: In the Standard Method, established by the department, each
municipality in the FMA must determine and document the cost of fisheries business
impacts experienced by the community in 2024. These impacts are submitted by each
municipality in their applications. The department will review the applications and
determine if the impacts submitted are valid. Once the impacts have been established for
each of the municipalities in the FMA, the department will calculate the allocation for
each municipality using the following formula: One half of the funding available within a
FMA is divided up among participating municipalities on the basis of the relative dollar
amount of impact in each municipality. The other half of the funding available to that area
is divided equally among all eligible municipalities.
Alternative Method: Alternative allocation methods may be proposed by the
municipalities within the FMA. The department will consider approving the use of a
proposed alternative method only if all the municipalities in the area agree to use the
method, and if the method includes some measure of the relative effects of the fishing
industry on the respective municipalities in the area.

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CONTACT INFORMATION
Primary Office
302 S. 4th Street, Suite 500, Manhattan, KS 66502
Phone: 888.228.2233 | Fax: 785.587.8951
Civicplus.com
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Powering & Empowering Government
We empower municipal leaders to transform interactions between residents and government into consistently positive
experiences that elevate resident satisfaction, increase revenue, and streamline operations.
Government leaders tell us that one of their most pressing needs is to improve how residents access and experience
municipal services; however, they struggle with budget cutbacks and technology constraints. CivicPlus enables civic
leaders to solve these problems, making consistently positive interactions between residents and government possible.
CivicPlus is the only government technology company exclusively committed to powering and empowering governments
to efficiently operate, serve, and govern using our innovative and integrated technology solutions built and supported by
former municipal leaders and award-winning support teams. With it, municipalities increase revenue and operate more
efficiently while fostering trust among residents.

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Pricing is valid for 90 days
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Website

Standard

Premium

One-Time Standard Implementation
Annual Subscription Fees

$850
$4,664

$1,700
$5,772

Bundling Discounts Available

Base Inclusions
Agenda Center
Graphic Links
Guardian/Cloudflare Tier 1
Calendar
Quick Links
Security for PCI Compliance
Alert Center
Info Advanced
and Visitor Surges.
Document Center
News Flash
DNS | Domain Management
Notify Me
Staff Directory
SSL Management
Form Center
FAQs
Hosting and Security
Website Optional Add-On
Additional Live Training Per Module
Additional Meetings and Agenda Migration per 100 Meetings (2 previous years
plus current year included in base price)
Standard Department Header Page
Premium Department Header Page
Accessibility with AudioEye
CommonLook – PDF Remediation – One License
48 Month Redesign Annual Fee
Convert PDF Forms to Fillable Forms
Facilities and Reservations Module
Resource - Business Directory Module
Activities Module
Bids Posting Module
Jobs Module
Opinion Polls Module
Blog Module
Real Estate Locator Module
CivicSend – E News Letter Builder Added to Notify Me
CivicPlus Pay with Forte
Additional Block of 500 Notify Me SMS Subscribers (Comes with a block of 500)
Chatbot
Other Popular Integrated Solutions
Mass Notification
Meetings and Agenda Management
Social Media Archiving
Next Request (Public Records Request)
Municode Codification (Code of Ordinance)
SeeClickFix 311 CRM
Web Accessibility
Community Development (Permitting, Licensing, Code Enforcement)
Asset Management
Process Automation (Advanced fillable forms with automated workflow)
Recreation Management

Price

Included

Price
$375 one-time
$850 one-time
$2,933 one-time | $813 annual fee
$4,515 one-time | $938 annual fee
$500 one-time | $2,500 annual fee
$1,443 annual fee
Standard $250 | Premium $425
$40 per PDF page
$350 annual fee
$350 annual fee
$350 annual fee
$350 annual fee
$350 annual fee
$350 annual fee
$350 annual fee
$350 annual fee
$750 one-time | $2,374 annual fee
$500 one-time | $250 annual fee
$945 annual fee
$2,750 annual fee
Price
Ask Me – Scoping Necessary
Ask Me – Scoping Necessary
Ask Me – Scoping Necessary
Ask Me – Scoping Necessary
Ask Me – Scoping Necessary
Ask Me – Scoping Necessary
Ask Me – Scoping Necessary
Ask Me – Scoping Necessary
Ask Me – Scoping Necessary
Ask Me – Scoping Necessary
Ask Me – Scoping Necessary
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Standard Package Designs
You will choose one of our fixed layout options as the base of your website. You will then be given the
opportunity to submit personalized information, like imagery, branding, graphic button preferences, and more
to be taken into design consideration. This finalized design will not only represent your unique community,
but—combined with the functionality of the Web Central Starter CMS – will help you provide an attractive and
convenient online resource for your community.
DESIGN EXAMPLES
The included design portfolio will provide you with an idea of the different directions we can take your
creative design with the standard implementation package.

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Premium Package Designs
You will meet with your art director to discuss your website vision based on the goals and needs of your users.
This process involves conversing with your art director on the order, placement, and format of your homepage
content and design elements, aimed at achieving your usability goals. Your preferences will be solidified into a
homepage layout wireframe, which will provide the structural blueprint for the visual design application.
We will then collaborate with you to customize your design to represent your community using your logo,
chosen colors, and imagery. We will focus on including the functionality to meet your website needs,
including an option for up to one Advanced Design Component, if desired. Advanced Design components
provide next-level user engagement by leveraging the latest design enhancements in the Web Central Starter
product. Your art director will help you choose the component that works best for your website and desired
site maintenance level.
DESIGN EXAMPLES
The included design portfolio will provide you with an idea of the different directions we can take your
creative design with the standard implementation package.

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Standard Package Timeline | 8-10 Weeks
PHASE 1: INITIATE & ANALYZE

2 Weeks

PHASE 2: CONTENT
IMPLEMENTATION & DESIGN
CREATION

5 Weeks

PHASE 3: EDUCATE
PHASE 4: LAUNCH

1 Week
1 Week

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Project Kickoff Meeting
Planning & Scheduling
Customer Deliverable Submission
Site Map Creation
Content Implementation
Design Creation
Google Analytics Account Creation
Quality Control.
Group Training
Project Scope Completion
Website Launch

Premium Package Timeline | 10-12 Weeks
PHASE 1: INITIATE & ANALYZE

3 Weeks

PHASE 2: CONTENT
IMPLEMENTATION & DESIGN
CREATION

5 Weeks

PHASE 3: EDUCATE
PHASE 4: LAUNCH

1 Weeks
2 Weeks

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Project Kickoff Meeting
Planning & Scheduling
Customer Deliverable Submission
Design Discovery Meeting
Site Map Creation
Content Implementation
Design Creation
Google Analytics Account Creation
Quality Control.
Training Engagement
Project Scope Completion
Website Launch

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Approaching Your Project Implementation
Communication between you and your CivicPlus team will be continuous throughout your project. Sharing input and
feedback through email, virtual meetings, phone calls, and our project management software will keep all stakeholders
involved and informed. Cloud Coach offers task management transparency with a multi-level work breakdown structure
and Gantt Chart-based project plan.
• Centralized project communication and task management tools are located in a cloud-based project
workspace
• Tasks, deliverables, and milestones are aligned to your specific scope of work
The tools available through Cloud Coach combined with regular communication with your project manager provide you
ample opportunities to quickly and efficiently review your project, check deliverables, and communicate feedback.

Standard
PHASE 1: INITIATE & ANALYZE

Premium
PHASE 1: INITIATE & ANALYZE

Project Kickoff Email – Your project manager will kick
off your project via email, introducing your CivicPlus
team, detailing deliverables needed, providing a highlevel overview of the development process, and
introducing tools and resources used to manage your
project.

Project Kickoff Email – Your project manager will kick off your
project via email, introducing your CivicPlus team, detailing
deliverables needed, providing a high-level overview of the
development process, and introducing tools and resources
used to manage your project.

Planning & Scheduling – Your project manager will
create a comprehensive project timeline based on
the project scope and your specific needs.
Customer Deliverable Submission – You will be
responsible for submitting deliverables as outlined.

Planning & Scheduling – Your project manager will create a
comprehensive project timeline based on the project scope
and your specific needs.
Customer Deliverable Submission – You will be responsible
for submitting deliverables as outlined.

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Design Discovery Meeting – Your project manager and art
director will meet with you to discuss design preferences and
establish design structure from flexible layout options.

PHASE 2: CONTENT IMPLEMENTATION & DESIGN CREATION
Site Map Creation – Our content development team will generate a site map of your existing website in preparation
for the content implementation.
Content Implementation – Our Content Development team will migrate up to 150 pages of content (including their
text, documents, and images) from your current website to your new, Central Starter website. Additional pages of
content can be added for an additional fee. Content will be enhanced for accessibility, and we will organize your
website pages to make them easy to navigate. They will also migrate the current year and the previous two years of
simple meeting agendas and minutes to the Agenda Center module. Additional years can be added for an additional
fee.
Design Creation – You’ll have the chance to review the responsive design prototype and provide feedback and/or
approval.
Google Analytics Account Creation – Your website will be set up with a Google Analytics account.
Quality Control – Our Content Development team will complete a quality control check to ensure proper content
migration.

PHASE 3: EDUCATE

PHASE 3: EDUCATE

Group Training – Throughout the development and
after launch, you and your team can access ondemand training, resources, and educational
opportunities. Our initial training is offered online to
administrators and content contributors. Individuals
can attend group training sessions in the weeks prior
to going live.

Training Engagement – Our goal with your training plan is to
give your staff the skills and tools they need to quickly and
easily keep your website current. Your trainer will deliver
training sessions for both administrators and users. These
sessions will be customized to equip your staff with the
knowledge and comfort level needed to prepare your website
for launch and maintain it in the future. The training session
will use your production website so that users are familiar
with your specific configuration, and you can obtain hands-on
experience.

PHASE 4: LAUNCH
Project Scope Completion – Your Central Starter project team confirms all the details that are necessary to take your
website live and explain what you can expect on launch day.
Website Launch – After final confirmation, your website will be made live and available to the public.

Your Role During Implementation
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To help create the strongest possible website, we will need you to:
Choose your desired layout – Standard Package Only

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Complete the Content form – Standard Package Only
Gather photos and logos that will be used in the overall branding and design
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Provide website statistics to be utilized in reorganizing your website content, navigation, and design (if available)
Complete the Design Form to communicate design preferences
Provide technical information in the DNS form for the set-up of your website domain name(s)
Perform reviews and provide official approvals throughout the project
Update the content on your current website and delete any pages you no longer need
Track website updates to be completed during your training session
Ensure you have the most up-to-date web browsers installed on your organization’s computers
Compile a list of your website users and desired permission levels
Reserve training location and necessary resources (computers, conference phone, etc.)

CMS Features & Functionality
CivicPlus’ Municipal Websites Central Standard (Web Central Starter) content management system (CMS) is
robust and flexible with all the features and functionality you need today and in the future. Developed for
municipalities that need to update their website frequently, CivicPlus provides a powerful government
content management structure and website menu management system. The easy-to-use system allows nontechnical employees to efficiently update any portion of your website.
Each website begins with a unique design developed to meet your specific communication and marketing
goals, while showcasing the individuality of your community. Features and capabilities are added and
customized as necessary, and all content is organized in accordance with web usability standards.

Modules & Widgets
RESIDENT ENGAGMENT
Web Central Starter offers many effective and easy-to-use resident engagement features. These tools easily
integrate with other key features.
Calendar – Create multiple calendars and events for upcoming activities that are viewable by list, week, or
month.
Notices and Alerts – Post emergency or important information on your website and notify residents through
email and SMS, via Alert Center.
Form Center – Create custom, online forms via simple drag-and-drop functionality. Track form submissions
within the CMS and route email notifications to the appropriate individual(s).
News – Post news items and keep your residents up to date on important information via News Flash.
Notifications – Allow your residents to subscribe to receive text and email notifications on topics that are
important to them via Notify Me® (includes up to 500 SMS users).
Pop-up Module – Use a pop-up modal to call attention to important information and notices, sitewide or on
specific pages.
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ASSET MANAGMENT
Web Central Starter is fully equipped with a robust set of document and image management tools that work
with other key features of our CMS, making it easy to build dynamic content that is easy for residents to
navigate and access.
Agenda Center – Create and display meetings and agendas on the website utilizing our built-in Agenda Center
module. For advanced functionality, including live meeting management, our integrated Agenda and Meeting
Management product is available as an add-on.
Document Center – Organize and management documents in one central repository.
Public Images – Store all your images in one central location, to utilize individually or create slideshows on our
site. Use the built-in editor to crop and resize photos, as needed. Images are optimized for performance,
mobile responsiveness, and contain alt text for accessibility compliance.

INFORMATION & NAVIGATION
Organize your content and pages to make it easy to locate the information you and your residents need most
with modules that help you update information quickly.
Easy for Residents to Navigate – An intuitive design, mega menu options, prominent buttons, and dynamic
breadcrumbs throughout your site, all allow residents to easily find what they’re looking for.
Frequently Asked Questions (FAQs) – Provide answers to the most frequently asked questions to reduce
phone and foot traffic for staff.
Graphic Links – Create visually appealing buttons to direct users to important information.
Info Advanced – Use Info Advanced to create engaging displays of information for reuse throughout the
website.
Quick Links – Provide links to highly requested services and information. These are commonly displayed in
website footers and right-hand navigation.
Staff Directory – Provide contact information for departments and individual staff members. Use the
information throughout the site and keep updated in one location. The Staff Directory widget allows you to
quickly place specific persons or departments on relevant pages.

COMMONLY USED WIDGETS
An extensive widget library is available for ease of placing dynamic and visually appealing information on
specific pages. Each widget is easy to use with drag-and-drop functionality and is configurable with individual
styling options.
Custom HTML Widget – Embed videos or other HTML features in your page.
Editor Widget – Edit text with word processing tools, plus web tools like code view and the Accessibility
Checker.
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Form Center Widget – Embed simple forms on a page.
Image Widget – Add images to a page.
Related Documents Widget – Create a dynamic list of documents referenced in the Document Center.
Slideshow Widget – Add a slideshow of images.
Tabbed Widget – Organize larger pages of information in horizontal, vertical, or stacked vertical or accordion
style tabs.

ADMINISTRATIVE FEATURES
The administration of your Web Central Starter website is browser based, with no installation of software
needed. You’ll be able to update your website from an internet connection on any platform (Mac or PC).
Administrators can control access to pages and manipulation of content as well as use automated features to
streamline processes.
Administrative Dashboard – A home base for messages and quick access to your recent activities and timesensitive action items such as pending approvals and expiring items.
Content Scheduling & Versioning – Set your content to auto-publish and auto-expire, with an archive of all
published content and previous versions.
Dynamic Page Components – Modules such as Calendar, FAQs, and News Flash, may be included as dynamic
page components on any page.
History Log – Track changes made to your website.
Intranet – Use permissions to set a secure location on your website that allows employees to login and access
nonpublic resources and information.
Levels of Permissions – Assign staff members to groups with different levels of permissions of access and
authority throughout the CMS.
Pending Approval Items – Administrators have access to a queue of pending items to be published and
reviewed.
Website Statistics – Provided website analytics for analysis.

USER-FRIENDLY FEATURES
Not only is Web Central Starter easy for your staff to use, various administrative features help make a more
attractive, engaging, and intuitive website for your community.
Automatic Alt Tags – Built-in features assist with ongoing ADA compliance of your website.
Credit Card Processing – With the add-on feature CivicPlus Pay (Pay), you can integrate with an approved
payment processor to accept payments on your website (separate agreement must be made directly between
you and the chosen approved processor). Additional fees apply.
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Preset Styling Standards and Ongoing Styling Flexibility – Site changes automatically inherit design standards
and styles that you’ve set up for your homepage, interior layouts, and simple layouts. This keeps your website
looking clean and always matching. We also offer large amounts of flexibility with placement and styles on an
ongoing basis. As you edit your website, you can easily adjust the location and style of widgets, content,
carousels, lists, calendars, etc. to meet the look and feel you need for that area.
Link Redirects – Instead of sending your users to http://civicplus.com/248/Awards-and-Recognition, you can
send them to http://civicplus.com/awards.
Live Edit – See where your information will be posted on a page before you make any changes with our
WYSIWYG editor and drag-and-drop tools.
Maps – Easily embed maps from Google, ESRI, and more using the HTML widget. Mega Menu – A main
navigation menu makes it easy to get to any page on your website quickly.
Predictive Site Search – Our powerful site search functionality automatically indexes all content making it easy
for visitors to find information across pages, documents, and images.
Site Search Log – All search words are kept in a log.
Real Simple Syndication (RSS) Feeds – Administrators and website visitors can use RSS feeds to display
content or be notified of content updates.
Responsive Design – With responsive design, your website adjusts to the screen size regardless of what device
is being used, providing a seamless user experience.
Social Media – Set various modules to automatically post to your Facebook and/or X (formerly Twitter) feeds
and incorporate compatible social media feeds and widgets into your website.
Supported Browsers – View your website in the latest versions of major browsers including Microsoft Edge,
Firefox, Safari, and Chrome.
Third-Party Access – Utilize iframes, embeds, and/or links to most of your third-party services. Or use our
growing list of APIs to build applications right from your website.
Translation – Integration with Google Translate translates web pages into over 100 languages.

ACCESSIBILITY COMPLIANCE
With over 20% of adults in the United States having a disability, you need a website that conforms to all
residents. CivicPlus wants to help our customers maximize accessibility for all users and surpass Section 508
ADA accessibility requirements while providing you the freedom to create a visually rich and appealing
website. Our multi-faceted approach sets you up for success:
• We build websites using WCAG guidelines to be highly accessible at go live.
• Our trainers will teach your staff best-practices to keep your content and design elements accessible
and up to date with the latest ADA/ WCAG standards.
• Your staff can use the Accessibility Checker included within the CMS to scan content created in the
editor for accessibility issues so you can correct them before publishing.
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• Any new regulations that require code changes are done automatically by our product team, at least
quarterly, with no additional effort required from you.
• In addition, our product team updates our best practices and provides regular updates to customers
via the CivicPlus website, blog articles, webinars, and other publications.
Due to the dynamic nature of website content updates, an ongoing accessibility solution can be incredibly
beneficial in ensuring sustained accessibility compliance. CivicPlus provides three long-term web accessibility
solutions offering varying approaches to help with your compliance maintenance challenges. Additional details
and/or a quote can be provided upon request.
• AudioEye Partnership – CivicPlus partners with AudioEye to provide a suite of accessibility tools and
services for WCAG 2.2 compliance at a discounted rate to our customers.
• Acquia Optimize: Website Optimization & Compliance Tools – Acquia Optimize is an easy-to-use
web governance platform available to purchase and add to your project. Acquia Optimize’s tools help
you identify, prioritize, and address content quality assurance and accessibility issues on your website
so that you can achieve and maintain compliance according to WCAG 2.1 standards. Further, we can
help you meet the latest data privacy and government policy standards.
• CivicPlus CommonLook Accessibility Software – Efficiently and accurately ensure PDFs are accessible
to all members of your community. CommonLook provides an all-in-one environment for testing,
remediating, and verifying PDF documents and provides a set of automated tools.

ADD-ON MODULES
In addition to our comprehensive CMS offering, we provide a range of additional modules designed to
enhance functionality and meet specific organizational needs. Each module is tailored to deliver specialized
capabilities, ensuring you have the flexibility to create a solution that aligns perfectly with your objectives.
Please reach out if you are interested in including any of these options into your new CMS project.
Blog – Post opinions/information about various community topics and allow resident comments and
subscriptions.
Get Community Input – Post initiatives and project ideas to receive feedback and interact with your
residents via Community Voice.
Opinion Poll – Poll your residents on important topics by showing the Opinion Poll widget on relevant
pages, to grab resident attention and quickly capture their responses to your polls. Polling helps with
gathering and evaluating resident feedback, increasing resident engagement, and understanding your
community.
Photo Gallery – Display photos of parades, local sporting events, or historical locations through albums
or slideshows. Users can vote on favorites or share via email and social media.
Archive Center – Manage and retain serial and older documents.
Real Estate Locator – Lets community members list and manage residential and commercial properties
separately, with dedicated search functions. Users can post and manage listings 24/7 after setting up a
profile and paying a subscription fee, while administrators can approve or auto-publish listings.
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Resource Directory – Use the Resource Directory to showcase information on local businesses and/or
community resources.
Activities – Create and post activities, events, and classes so residents can register for them and even
pay online. Your administrators can view and create rosters. The Activities module integrates with the
Facilities module so residents can view the location of the activity.

Facilities & Reservations – Display facilities on your site for residents to browse. Allow them to filter by
amenities, view facility details, and even make reservations online.
Job Postings – Post available jobs online and accept online applications.
Bids – Post open bid opportunities for contractors to view available work, download supporting documentation,
receive notifications on posted opportunities and submit bid applications online.

Continuing Services
Technical Support & Services
With technology, unlimited support is crucial. Our live
technical support engineers based in North America are
ready to answer your staff members’ questions and ensure
their confidence. CivicPlus’ support team is available 7 a.m. –
7 p.m. CST to assist with any questions or concerns regarding
technical functionality and usage of Web Central Starter.
CivicPlus Technical Support will provide a toll-free number,
online chat support, as well as an online email support
system for users to submit technical issues or questions. If
the customer support specialist is unable to assist with the
question or issue, the three-tier escalation process will begin
to report issues to our product engineering team for
resolution.

Support at a Glace
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Technical support engineers available 7
a.m. – 7 p.m. (CST) Monday – Friday
(excluding holidays)
Accessible via phone, email, and chat
4-hour initial response during normal
hours
24/7 emergency technical support for
named points of contact
Dedicated customer success manager
Online self-service help with the CivicPlus
Help Center (civicplus.help)

Emergency technical support is available 24/7 for designated, named points-of-contact, with members of
CivicPlus’ support teams available for urgent requests.
CIVICPLUS HELP CENTER - CivicPlus customers have 24/7 access to our online Help Center where users can
review articles, user guides, FAQs, and can get tips on best practices. Our Help Center is continually monitored
and updated by our dedicated Knowledge Management Team to ensure we are providing the information and
resources you need to optimize your solution. In addition, the Help Center provides our release notes to keep
your staff informed of upcoming enhancements and maintenance.
AWARD-WINNING - CivicPlus has been honored with three Gold Stevie® Awards, six Silver Stevie® Awards,
and nine Bronze Stevie® Awards. The Stevie Awards are the world’s top honors for customer service, contact
center, business development, and sales professionals.
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CONTINUING PARTNERSHIP - We won’t disappear after your website is launched. You’ll be assigned a
dedicated customer success manager who will partner with you by providing information on best practices
and how to utilize the tools of your new system to most effectively engage your residents.

ENGAGEXCHANGE
The ENGAGEXCHANGE is an online community and the central hub of ideas, guidance, tips, advice, and more for our
Web Central Starter customers. It reflects our commitment to:
Connection – Customers can connect with their peers to ask questions, discover solutions, share ideas, and join focus
groups and beta opportunities.
Direction – Customers will have the opportunity to provide targeted input on the future direction of the Web Central
Starter roadmap and will be able to submit ideas for improvements and enhancements. MAINTENANCE CivicPlus is
proactive in identifying any potential system issues. Through regularly scheduled reviews of site logs, error messages,
servers, router activity, and the internet in general, our personnel often identify and correct issues before they ever
affect our customers’ web solutions. Our standard maintenance includes:
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Full backups performed daily
Regularly scheduled upgrades including fixes and other enhancements
Testing
Development
Operating system patches

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Hosting & Security
CivicPlus protects your investment and takes hosting and security of our customers’ websites seriously. Redundant
power sources and internet access ensure consistent and stable connections. You’ll find that our extensive, industryleading process and procedures for protecting and hosting your website are unparalleled. We offer secure data center
facilities, constant and vigilant monitoring, and updating of your system, including 99.9% guaranteed up-time (excluding
maintenance). If you experience a DDoS attack or threat, CivicPlus has mitigation and DDoS Advanced Security options
available to you at the time of an event. Whatever your needs are, we have an option that will fit your community.
Data Center

Bandwidth

Hosting

Disaster Recovery

DDoS Migration

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Highly Reliable data center & secure facility
Managed network infrastructure
On-site power backup & generators
Multiple telecom/network providers
Fully redundant network
System monitoring – 24/7/365
Multiple network providers in place
Burst bandwidth – 22 Gb/s
Unlimited bandwidth usage for normal business operations (does not apply in
the event of a cyber attack)
Web Central Starter software updates
Server management & monitoring
Multi-tiered software architecture
Server software updates & security patches
Database server updates & security patches
Antivirus management & updates
Server-class hardware from nationally recognized provider
Redundant firewall solutions
High performance SAN with N+2 reliability
Emergency after-hours support, live agent (24/7)
On-line status monitor by Data Center
8-hour guaranteed recovery TIME objective (RTO)
24-hour guaranteed recovery POINT objective (RPO)
Pre-Emptive monitoring for disaster situations
Multiple, geographically diverse data centers
Defined DDoS Attach Process
Identify attack source and type
Monitor attack for threshold* engagement
Not Included – additional coverage available at time of event (fees will apply)

DDoS Advanced Security
Coverage
*Thresholds: Traffic exceeds 25 Mb/s sustained for 2+ hours. Traffic over 1 Gb/s at any point during an attack.
GUARDIAN SECURITY

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Our Guardian Security Package provides a comprehensive, cost-effective solution tailored for local governments seeking
robust security without breaking the bank. Powered by enterprise Cloudflare, this package includes:
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Web Application Firewall (WAF) fully customized for our application
OWASP ModSecurity Core Rule Set for protection against the Top 10 vulnerabilities identified by the Open
Web Application Security Project (OWASP), such as SQL injection (SQLi) and cross-site scripting (XSS) attacks
User Agent Blocking rules to block specific browser or web application User-Agent request headers
Visitor blocking or challenging by IP address, autonomous system number (ASN), or country code
Reputation-based threat protection and collective intelligence (CI) to identify new threats

Optional Website Enhancements
RECURRING REDESIGN
At CivicPlus, we understand trends change daily and we continually analyze different ways to design our websites—
making it easier and more user friendly for your residents to navigate. One of our best practices to help keep up with
these new trends is by adding a redesign to your project. During the redesign, you’ll also receive a quality control review
to ensure content is as expected with the new design application (although no changes will be made to the content
itself). With this new design, you’ll stay up to date with current trends and best practices, providing a welcoming yet
familiar virtual hub to engage your community.

AUDIOEYE MANAGED
AudioEye offers a range of products and services from self-service to turnkey managed solutions. At the core of
AudioEye, is the Digital Accessibility Platform (DAP), this powerful tool empowers auditors, designers, and developers to
understand issues of accessibility and improve website infrastructure thorough the use of an innovative and easy to-use
interface. The AudioEye Toolbar offers web personalization tools. Conforming to Web Content Accessibility Guidelines
(WCAG) 2.2 has never been easier.

ACQUIA OPTIMIZE: WEBSITE OPTIMIZATION & COMPLIANCE TOOLS
Acquia Optimize empowers government organizations to maintain accessible, high-quality websites that comply with
WCAG 2.1 standards and other international accessibility regulations, such as ADA, Section 508, and EN 301 549. Its
accessibility tools identify and address web issues, providing actionable recommendations to enhance user experiences
for all. Acquia Optimize’s content policies module ensures consistency and accuracy by scanning for content errors or
violations of brand, regulatory, or industry standards. The quality assurance tools detect and fix broken links, images,
misspellings, and other issues that could hinder navigation or usability. Additionally, the data privacy module scans for
sensitive information, prioritizes high-risk violations, and helps organizations reduce privacy risks. Together, these
features enable government organizations to deliver inclusive, reliable, and secure digital services.

CIVICPLUS CHATBOT POWERED BY FRASE
CivicPlus Chatbot is designed to convincingly simulate the way a human would behave during a customer service
interaction. Our advanced technology combines the power of site search and artificial intelligence (AI) to deliver
exceptional customer experiences to residents using your website. Our Chatbot crawls your website and other linked
databases to create a continually, automatically updated, AI-powered knowledgebase that you don’t have to maintain
separately.
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PLATFORM IDENTITY PROVIDER (IDP) INTEGRATION
CivicPlus offers IdP integration capabilities, which means you’ll benefit from easier integration between your Web
Central Starter website and your favorite third-party solutions. Provide single sign-on (SSO) functionality to streamline
managing and supporting user credentials and identify management solutions. CivicPlus IdP partners include Microsoft’s
Entra ID, Microsoft’s Active Directory Federation Services (AD FS) versions 3.0, 4.0, and 5.0, and Okta.

STANDARD DEPARTMENT HEADER PACKAGE
A department or division within your organization may need a personalized digital presence. A Department Header
Package is a cost-effective way for these groups to differentiate themselves informatively and graphically from the look
of the main website while still benefiting from the functionality, service, and support of your Web Central Starter
system. Unique customizations include:
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Department-specific URL
Separate SSL Certificate / DNS & Hosting
Department Logo
Global Navigation and Menus
Banner Image(s) and/or Slideshow Image(s) (if applicable)
Graphic Links
Widget Content

BANNERS
A cost-effective way to bring a different look to specific pages or departments is by placing a unique banner image on
those pages. Each banner can rotate through as a slide show.

CIVICPLUS MARKETPLACE APP
The CivicPlus Marketplace App is a fully configurable mobile application that serves as a centralized digital hub for
community engagement across all CivicPlus solutions. Offering residents convenient access to your agency’s information
and services, as well as native SeeClickFix 311 CRM starter functionality, the app enhances transparency, service
accessibility, and community satisfaction by serving as a mobile gateway to essential services and civic resources.
Our app offers extensive customization options, allowing agencies to configure branding, buttons, and links in real time
to maintain brand consistency and enhance the user experience with over 300 configurable icons. It integrates
seamlessly with CivicPlus solutions, including SeeClickFix 311 CRM, municipal websites, and mass notifications, providing
a unified platform for streamlined engagement. The app improves service visibility and trust by enabling quicker
responses to resident concerns and supports diverse community needs, from reporting issues to registering for classes.
Additionally, its multi-jurisdictional capabilities allow residents to engage across neighboring areas while offering
agencies control over displayed branding and information.
UPGRADE TO PLATINUM SECURITY
CivicPlus’ Platinum Hosting and Security package comes with enterprise-level Cloudflare software and:
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Fully customized Web Application Firewall (WAF), customized for our application
OWASP ModSecurity Core Rule Set protects you against the Top 10 vulnerabilities identified by the Open Web
Application Security Project (OWASP), such as SQL injection (SQLi) and cross-site scripting (XSS) attacks
User agent blocking
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Block or challenge visitors by IP address, autonomous system number (ASN) or country code
Reputation-based threat protection and collective intelligence (CI) to identify new threats

CONSULTING ENGAGEMENT
Implementing a new software solution is a huge undertaking. Not only does it touch every department in your
organization, it has the potential to positively impact the end-users in your community. Sometimes getting to that
positive end point is tough with incongruent agendas from stakeholders such as elected officials and department heads.
CivicPlus consulting helps your organization do the heavy-lifting, starting with data-driven research and ending with
service-level process optimization. We’ll help you facilitate the tough conversations and guide you to set realistic
timelines and tasks for implementation as well as assist you in setting goals and sustainment plans for your launch and
beyond.

CREDIT CARD PROCESSING WITH CIVICPLUS PAY
CivicPlus Pay (Pay) is our integrated, secure, PCI-compliant, utility application. Pay acts as the connector to facilitate a
transaction between the CivicPlus solution and the selected payment gateway. CivicPlus has partnered with several
integrated gateways which we can assist with the facilitation, set-up, support, and troubleshooting services. Pay can also
integrate with many other supported gateway providers in addition to our partner network, in a more limited fashion, to
assist you in developing a successful system. To utilize any of the approved gateways, an agreement will need to be
executed directly between you and the vendor, that will assess separate merchant account and transaction fees.
Additional information can be provided upon request.
Because EMV and Card-Swipe devices are encrypted specifically for individual payment gateways, you’ll need to procure
any required devices directly from your selected gateway provider for either purchase or rent.

Invoicing Details
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100% of Year 1 cost upon contracting.
Annual recurring services shall be invoiced on the start date of each renewal term.
Annual recurring services shall be subject to a 5% annual increase beginning in year 2 of service.
All invoices are due within 30 days of the date of such invoice.

If the payment terms noted above does not meet your needs, please discuss with us so that we can try to accommodate
your goals.

Disclaimer
PROPOSAL AS NON-BINDING DOCUMENT
A successful project begins with a contract that meets the needs of both parties. This proposal is intended as a nonbinding document, and the contents hereof may be superseded by an agreement for services. Its purpose is to provide
information on a proposed project we believe will meet your needs based on the information available. If awarded the
project, CivicPlus reserves the right to negotiate the contractual terms, obligations, covenants, and insurance
requirements before a final agreement is reached. We look forward to developing a mutually beneficial contract with
you.
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