On the agenda: Sunset Hills meeting — Data Center (Aug 18)

CITY OF SUNSET HILLS
POLICE ADVISORY AGENDA
AUGUST 18, 2026
6:00 PM
MEETING WILL BE HELD AT 3915 S. LINDBERGH BLVD.
COMMUNITY CENTER CONFERENCE ROOM

1. ROLL CALL
2. APPROVAL OF MINUTES
Documents:
NOV 03 2025 PAB MINUTES.PDF
3. COMMUNITY ENGAGEMENT UPDATE
4. COMMUNICATION OFFICERS PAY MATRIX
Documents:
COMMUNICATIONS COMPENSATION MEMO.PDF
PROPOSED COMMUNICATIONS OFFICER PAY MATRIX.PDF
5. REJIS CAD
Documents:
REJIS CAD MEMO.PDF
REJIS CAD AGREEMENT RCAD 2026.PDF
6. GENERAL DISCUSSION
7. ADJOURNMENT

MINUTES
SUNSET HILLS POLICE ADVISORY BOARD
November 03, 2025

6:00 PM

MEMBERS PRESENT
Ald. Greg Colombo, Steve Kruse, Jesse Finney, Harry Schillinger, Brian Naeger, Dan
Welborn, Tom Heisler
STAFF PRESENT
Chief Stephen Dodge, CORE Officer Corporal Kenny Scheetz
Community Engagement update
Corporal Scheetz gave an update on numerous events that the police department has
been involved in, since the last meeting. Corporal Scheetz stated the department
participated in the Missouri Special Olympics T-Shirt sales and raised 3069.00.
Corporal Scheetz discussed the “Cops and Bobbers” fishing event and stated it was a
huge success again. Planning is underway for next year. Corporal Scheetz stated he
has conducted Active Shooter training with our Parks Department and City Hall.
Corporal Scheetz stated there has been numerous other events the PD has been
involved in as well.
General Discussion
Chief Dodge discussed the PD a traffic survey that was completed on Denny Road from
Sappington to Lindbergh and on Geyer Road from Lindbergh to Gravois. Chief Dodge
provided stats from the survey.
Chief Dodge discussed with the board about lowering the speed limit on both Denny
and Geyer Road.
Ald. Colombo made a motion to adjourn the meeting which was seconded by Jesse
Finney. The motion passed and the meeting adjourned at 6:29 PM.

Dispatcher/Records
1
56,392
2
58,137
3
59,881
4
61,677
5
63,528
6
65,434
7
67,397
8
69,418
9
71,501
10
73,646

INTERGOVERNMENTAL MASTER AGREEMENT
Between
Sunset Hills, Missouri Police Department
(SHPD)
and
The REJIS Commission (REJIS)
April 21, 2026

Table of Contents
Article I - Definitions of Terms .................................................................................... 1
Article II - Agreement Term........................................................................................2
Article III - Scope & Identification of Services ............................................................... 4
Article IV - Pricing and Payment..................................................................................5
Article V - Law and Venue .......................................................................................... 6
Article VI - Audit.......................................................................................................6
Article VII - Notice .................................................................................................... 6
Article VIII - Conflict of Interest .................................................................................. 6
Article IX - Employees ............................................................................................... 7
Article X - Non-discrimination ..................................................................................... 7
Article XI - Assignment .............................................................................................. 7
Article XII - Compliance with Law................................................................................7
Article XIII - Security.................................................................................................7
Article XIV - Provision of Insurance..............................................................................8
Article XV - Severability ........................................................................................... 10
Article XVI - Confidentiality and Privacy......................................................................10
Article XVII - Contractors ......................................................................................... 11
Article XVIII - Business Change.................................................................................11
Article XIX - Amendment..........................................................................................11
Article XX - Warranties/Guarantees............................................................................11
Article XXI - Force Majeure.......................................................................................11
Article XXII - Required Approvals...............................................................................12
Article XXIII - Miscellaneous Provisions ...................................................................... 12
Article XXIV - Acknowledgement of Terms and Conditions.............................................13
Article XXV-Authority to Contract...............................................................................13
Service Exhibit (SE) - Regional Computer Aided Dispatch (RCAD)...................................15
Service Exhibit (SE)- ESRI MAPping Support (EMAPS) .................................................. 20
Service Exhibit (SE) - SQL Server Reporting Services (SSRS) ........................................ 24
Attachment One - REJIS Service Portfolio ................................................................... 27
Attachment Two - REJIS Escalation Process ................................................................ 28
Attachment Three - Service Level Agreement (SLA) - 01...............................................29
Attachment Four - Estimated Fees and Rates .............................................................. 30

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{Footer - Date}

This Intergovernmental Master Agreement (the “IMA” or “Agreement”) dated this Tuesday
the twenty-first day of April 2026 (the “Effective Date”), by and between Sunset Hills, Missouri
Police Department (hereinafter “SHPD”) and the Regional Justice Information Service
Commission (hereinafter “REJIS”).
In consideration of the mutual covenants contained herein, the sufficiency of which is hereby
acknowledged, the parties agree as follows:
Article I - Definitions of Terms
1.1 Definitions of terms used in the Intergovernmental Master Agreement (IMA). The
following terms shall have the defined meanings and described functions for the purpose of
this Agreement. Some terms may not be pertinent to this agreement but are defined within
to support potential future Service Exhibits.
Base Intergovernmental Agreement Period - a seven (7) year period beginning with the
Effective Date.
Business Process Owner - A SHPD senior-level manager, usually in a department with line
responsibility, who has the budget and decision-making responsibility for a SHPD business
process and its related computer application(s). SHPD and REJIS hereby acknowledge and
agree that the SHPD Chief (Chief) (as defined below) is SHPD’s business process owner of
enterprise information technology infrastructure and systems, and of enterprise information
technology processes and their related computer applications.
CASE - A means by which REJIS tracks requests for support from a customer or to track
events that SHPD has requested REJIS to monitor.
Deliverable - Services or product output to be provided to SHPD as specified in the Service
Exhibit(s).
SHPD (Chief) - The Chief of SHPD’s Information Technology (IT) function, or such person(s)
designated by senior SHPD officials to perform the functions designated in this Agreement.
REJIS CEO - The Chief Executive Officer of REJIS.
Executive of Interest - The SHPD City Administrator (C.A.).
Intellectual Property – Copyright, Trademarks, Trade Secrets, and Patents.
Non-Reoccurring Cost (NRC) - Cost that occurs one time.
Monthly Reoccurring Cost (MRC) - Cost that reoccurs monthly.
Annual Reoccurring Cost (ARC) - Cost that reoccurs annually.
Sunset Hills, Missouri Police Department Working Days - Monday through Friday
excluding SHPD and REJIS specified holidays.
REJIS CIO - The Chief Information Officer for REJIS.

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REJIS Service Portfolio - Listing of additional REJIS Service offerings that can be utilized
by SHPD. See Attachment One for a brief overview.
Renewal Option Periods – There will be three (3) one (1) year increments commencing on
the anniversary of the Effective Date.
Service Exhibits (SE) - Categories of services to be provided by REJIS to SHPD pursuant to
the terms, covenants and conditions of this Agreement and which are attached hereto and
incorporated herein by reference as if fully set out herein.
Service Level Agreement (SLA) - Agreements between REJIS and SHPD setting service
provider and recipient expectations, responsibilities and roles; describes the products or
services to be delivered; identifies contacts for problems; and specifies the metrics by which
the effectiveness of service activities, functions and processes will be measured, examined,
communicated, changed and controlled.
Article II - Agreement Term
2.1 Term. The term of this Agreement shall be for seven (7) year base period of eighty-four
(84)
months
beginning
with
the Effective
Date.
There
will
be
#[[BASE_NUMBER_OF_OPTION_RENEWAL_PERIODS_ALPHA]# (3) three (3) year Renewal
Option Periods thereafter beginning on the anniversary of the Effective Date.
2.2 Renewal Options. This Agreement can be renewed for up to three (3) one (1)-year
additional terms as outlined above, unless either party delivers to the other party a written
notice of non-renewal at least three (3) months prior to the commencement of the next
renewal period. The parties will negotiate any modifications to the terms of this Agreement
to be effective for any renewal period and shall execute a written amendment to reflect any
such modified terms.
2.3 Funding Out. Notwithstanding anything else to the contrary in this Agreement, the
obligations of SHPD under this Agreement shall cease immediately and without penalty,
requirement for written notice or further payment being obligatory (aside from those owing
for services already provided pursuant to this Agreement) if SHPD does not for any reason
appropriate funds for this Agreement or any of its renewals. SHPD cannot commit to funding
for like services identified within the SE(s) from another provider of service if the Funding Out
clause is utilized.
2.4 Termination
2.4.1 Termination for cause. Except for the provision of subsection 2.4.4 of this Article,
termination for failure of either party to comply with any of the provisions of this
Agreement (“for cause”) shall occur upon ninety (90) days’ notice in writing to the other
party. Termination for cause may occur only after the party on notice has used its
commercially reasonable efforts to cure any defaults and has within said ninety (90) days
been unable to correct the default to the satisfaction of the other party. Among other
circumstances, by way of example and not limitation, SHPD has the right, for good cause,
to terminate this Agreement in its entirety or to terminate REJIS’ right to perform a specific
service required by this Agreement for a material:
2.4.1.1 failure by REJIS to comply with SHPD policies that are in effect and of which
REJIS has notice ninety (90) days in advance of the effective date. REJIS and SHPD
hereby acknowledge and agree that changes and modifications to SHPD policies may

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be made at the sole discretion of SHPD. REJIS and SHPD further acknowledge and
agree that such changes and modifications may result in a change in services provided
to SHPD by REJIS pursuant to the terms of this Agreement and may result in additional
or increased costs and/or expenses to REJIS. REJIS and SHPD hereby acknowledge
and agree that if the additional or modified policies place a substantial cost burden on
REJIS, the parties will negotiate a solution that either extends the time before REJIS
will be bound to comply or will compensate REJIS for the cost incurred to comply with
the additional or modified policies. If such changes reduce the costs and/or expenses
for REJIS, then the parties will negotiate a written reduction in costs to SHPD under
this Agreement. REJIS shall provide an estimate and basis of the costs that will be
incurred for SHPD’s review at no charge; or
2.4.1.2 failure by REJIS to attain three (3) or more service levels as defined in the
SLA(s) for two (2) consecutive annual reporting periods; or
2.4.1.3 intentional misstatement by REJIS of financial conditions, billing or costs under
this Agreement
2.4.2 Procedure upon notice of intent to terminate for cause. The party in receipt
of a notice of intent to terminate for cause shall acknowledge receipt of said notice in
writing within five (5) working days. The party in receipt of notice shall address the
cause(s) for termination in writing prior to the expiration of the ninety (90) day cure period
or such additional time as may be provided in the notice or as mutually agreed upon by
SHPD and REJIS.
2.4.3 Termination for Convenience. Consistent with the terms of this Agreement,
SHPD may terminate REJIS’ rights and obligations to perform services under this
Agreement and/or in any or all SE’s without cause on one hundred eighty (180) days
written notice, provided that said termination is consistent with the terms of this
Agreement and as applicable the specific SE describing the services to be terminated; and
that such termination shall not occur within the first six (6) months of the Effective Date
of this IMA.
SHPD will provide advanced notification of termination without cause SE services no later
than one hundred eighty (180) days prior to the termination date. If such termination is
requested by SHPD for any SE, SHPD will compensate REJIS for any amounts, fees,
charges, damages, costs, expenses or penalties accrued as of the termination date to
vendors by REJIS as a result of the discontinuance, termination or early cancellation of
agreements, licenses, contracts, and/or leases for software, hardware, or services that
were required to provide or support the services provided to SHPD pursuant to the terms
of the terminated SE.
2.4.4 Termination for non-payment. REJIS may declare a termination for cause in the
event SHPD fails to pay for services provided by REJIS pursuant to the terms, covenants
and conditions of this Agreement. Any declaration of termination for non-payment will
follow the procedure set out in Article II, subsection 2.4.1 and 2.4.2 of this Agreement.
2.4.5 Termination Assistance. Both parties acknowledge the critical nature of the
services being provided under the Agreement and agree that any termination will require
an orderly process and cooperative environment. The wellbeing of both organizations
requires that any extraordinary expense associated with termination must be
acknowledged by both parties with mutual agreement on any financial liability to assure
an orderly transition. REJIS will provide the required services to ensure an orderly

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transition. SHPD will compensate REJIS for any expenses approved by SHPD in advance
beyond the normal categories of services as set out in the Agreement and will provide the
structure and facilities for transition.
Article III - Scope & Identification of Services
3.1 General Scope. It is the intent of the parties that REJIS perform services for SHPD as
set out in the SE and perform SHPD services in accordance with the terms, covenants and
conditions of the Service Exhibits which are attached hereto and incorporated herein by
reference as if fully set out herein. Services provided by REJIS shall meet agreed to service
levels. SHPD will provide for any/all hardware/software refreshes based upon industry
standard practices. If SHPD determines that hardware/software refresh actions should be
extended and those actions are proven to have a material adverse impact on REJIS’ ability to
meet SLA requirements, REJIS shall not be accountable for those actions and subsequent
implications. However, REJIS shall make its commercially reasonable efforts to ensure
hardware/software availability and operability regardless of refresh actions that SHPD may or
may not take.
3.2 Additional Services. REJIS, at the request of SHPD, may provide additional services
beyond the scope of services to be provided pursuant to the terms, covenants and conditions
of this Agreement (“Additional Services”). REJIS shall provide SHPD with a written estimate
of the charges for any such Additional Services, and SHPD and REJIS shall execute a written
SE agreement detailing such Additional Services prior to SHPD awarding any Additional
Services to REJIS. SHPD may put any Additional Services out to bid to third parties.
REJIS shall not bill SHPD without prior approval by the SHPD Chief for any time or expense
related to the marketing, researching, or evaluating of new or expanded services or
technologies. Any training of REJIS personnel to support new technologies solely used by
SHPD will require prior approval from REJIS and SHPD, who will reimburse REJIS for specified
training.
REJIS may execute additional agreements with SHPD for specific additional work or services
outside the scope of this Agreement. The SHPD Chief shall approve this type of work and
subsequent billing of the same. However, if SHPD requires requirements analysis support,
that would be on a reimbursable basis.
REJIS shall not bill SHPD without prior approval by the SHPD Chief or the SHPD Department
being charged any time or expense for responding to SHPD bids, RFPs or RFIs. However, if
SHPD requires requirements analysis support, that would be on a reimbursable basis.
3.3 Services Portfolio. REJIS shall maintain a current list of services that it provides and
has experience in and for which it maintains current competence/skills. REJIS shall provide
SHPD with such a list upon receipt of a written request from the SHPD Chief within ten (10)
Working Days of REJIS’ receipt of such a request.
3.4 Ownership.
3.4.1 Asset & Facilities Ownership - REJIS will send SHPD any revisions to SHPD
specific circuit configurations or asset management/inventory information within ten (10)
Working Days (or such longer period as mutually agreed upon) of the change going into
effect/production that impacts SHPD operations. Information will be sent to the SHPD
Chief. If created electronically, the files will also be sent or made available to SHPD.

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3.4.2 Data Ownership / Intellectual Property - Data/Information Ownership. All
information, data, and publications created specifically for and paid for by SHPD or as a
result of the work identified in Article III of this Agreement is the property of SHPD unless
(i) otherwise noted, (ii) Intellectual Property protected, or (iii) otherwise defined or agreed
to by both parties to this Agreement.
To the extent allowed by applicable law, SHPD shall indemnify and hold REJIS (and its
officers, trustees, commissioners, directors, employees and agents) harmless from and
against all liability, claims, damages and expenses (including reasonable attorneys’ fees)
related to all third-party claims of infringement or misappropriation of any Intellectual
Property.
Custom Software Ownership. If, however, custom coded software is developed by REJIS,
the following statement applies. As implied under the REJIS operating charter to support
regional government entities, REJIS will retain ownership of the developed custom coded
software and make it available to any/all regional government entity (entities) that can
utilize the capability. REJIS retains title and all copyrights, trade secrets, and Intellectual
Property rights to the custom coded software as long as REJIS does not disclose any SHPD
confidential or proprietary information to any third party; and provided that SHPD is
granted a perpetual, worldwide, non-exclusive, royalty free license to use such custom
coded software for its internal business purposes. SHPD agrees that the custom coded
software will not be disclosed, given, sold to, or used by another party without the
approval of REJIS or as otherwise required by law.
3.5 Place of Performance. REJIS will provide SHPD services from the REJIS facilities which
are their typical work location unless otherwise noted within a SE.
Article IV - Pricing and Payment
4.1 Fees and Pricing. REJIS’ fees, rates, and other charges for services provided pursuant to
the terms, covenants and conditions of this Agreement shall be those fees, rates and charges
set out in the Service Exhibits to this Agreement.
4.2 Travel Reimbursement. For services that cannot be provided over the telephone; travel
reimbursement will be required. REJIS personnel will track all travel (provided that travel
shall not include travel to and from an individual's residence to a local work-site). All travel
will be tabulated monthly and submitted via an invoice for reimbursement to SHPD. The
amount invoiced will be based upon the Internal Revenue Service travel/mileage rate plus
any parking costs incurred.
4.3 Method of Payment. SHPD shall pay REJIS all service fees, rates, and charges for usage
pursuant to the Service Exhibits for any Agreement year. REJIS will invoice SHPD monthly
for mutually agreed to services that are recurring. REJIS will generate a monthly invoice for
agreed to services. SHPD shall pay invoices no later than thirty (30) days from the date of
its receipt of the invoice.
4.4 Hourly Billings. Except as otherwise provided for herein, REJIS shall bill SHPD all hourly
rates in fifteen (15) minute (1/4 of an hour) increments.
4.5 Contingent Obligations. SHPD’s financial obligations under this Agreement that are
payable after the then-current fiscal year are contingent upon funds for that purpose being
appropriated, budgeted, and otherwise made available. In the event funds are not

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appropriated, the Agreement will become null and void, without penalty to SHPD. However,
nothing in this paragraph shall relieve SHPD of its responsibility to pay for services provided
up to the time of termination.
Article V - Law and Venue
This Agreement is made and entered into in the City of St. Louis, Missouri, and the laws of
the State of Missouri shall govern the construction of this Agreement or any action or causes
of action arising out of this Agreement. Venue of any action arising out of this Agreement
shall only be in the state and federal courts in the County or City of St. Louis, Missouri.
Article VI - Audit
During the term of this Agreement, and for a period of one (1) year following the expiration
or termination of this Agreement, SHPD retains the right to audit the services provided by
REJIS and the associated charges for purposes of compliance with the terms of this
Agreement, adherence to security measures and controls and in accordance with the terms
of the Service Exhibits, upon reasonable notice to REJIS, at SHPD’s discretion and expense.
SHPD personnel may inspect and/or tour the REJIS facilities at the discretion of the SHPD
Chief and with advanced approval of the REJIS Chief Executive Officer (which approval will
not be unreasonably withheld), and review all relevant books and records, as long as such
inspections are not disruptive to REJIS’ operations. In the event that the results of such audit
establish that REJIS has overcharged SHPD, REJIS will refund such overcharge within thirty
(30) days of notice from SHPD. REJIS agrees to promptly address any other issues disclosed
by the audit results. If such “other issues” exceed the scope of services contemplated by this
Agreement or materially increase REJIS’ cost, REJIS may request that the fees, rates and
charges under the Agreement be revised to include any additional costs, which must be
approved in writing by the SHPD Chief. In the event SHPD does not agree to pay REJIS for
said increased costs, REJIS shall not be obligated to implement or perform such
recommendations or practices, pursuant to the terms, covenants and conditions of this
Agreement.
Article VII - Notice
Any notice, request, or other communication to be given hereunder shall be in writing; and
shall be delivered personally, or shall be sent by United States certified mail, return receipt
requested, postage prepaid or shall be sent by other similar form of rapid transmission
confirmed by the mailing (by first class or express mail or overnight commercial delivery
service, postage and charges prepaid) of written confirmation at substantially the same time
as such rapid transmission; and, shall be addressed to the parties at the respective addresses
set forth below. Notice shall be deemed received at actual receipt. A party may change its
address for receipt of notice by service of notice of such change in accordance herewith.
If to REJIS:
REJIS
Chief Executive Officer
4255 West Pine Boulevard
St. Louis, Missouri 63108

If to SHPD:
Sunset Hills, Missouri Police Department
c/o City Administrator
3905 South Lindbergh Blvd.
Sunset Hills, MO 63127

Article VIII - Conflict of Interest
REJIS represents and warrants that no arrangement has been made with any person or
agency to solicit or secure this Agreement upon an agreement or understanding for a gratuity,

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commission, percentage, brokerage or contingent fee in any form, to any person excepting
bona fide employees of REJIS, or bona fide established commercial or sales agency. For
breach or violation of this representation and warranty, SHPD may, by written notice to REJIS,
terminate the right of REJIS to proceed under this Agreement or be entitled to pursue the
same remedies against REJIS as it could pursue in the event of a breach. The rights and
remedies of SHPD, as provided in this Paragraph, shall not be exclusive and are in addition to
any other rights and remedies under this Agreement or provided by law.
Article IX - Employees
Except as otherwise provided for herein, REJIS and SHPD agree they will not actively solicit
for employment nor employ each other's personnel or employees without written permission
during the term of this Agreement and for one hundred eighty (180) days after the termination
of this Agreement. In the event that REJIS or SHPD chooses to employ an individual who
within the preceding one hundred eighty (180) days was employed by the other party as a
full-time employee, both REJIS and SHPD hereby agree to pay an amount equal to three (3)
months base salary to the other party, unless otherwise mutually agreed in writing. The base
salary will be computed on the employee's salary as of the time of departure from either REJIS
or SHPD.
Article X - Non-discrimination
During the performance of this Agreement, REJIS shall not discriminate against any employee
or applicant for employment because of race, religion, color, national origin, sexual
orientation, disability, veteran status, age or sex. REJIS shall comply with this policy which
must prevail throughout every aspect of the employment relationship, including recruitment,
selection, placement, training, compensation, promotion, discipline, transfer, termination or
other terms, conditions or privileges of employment. In the event of REJIS' non-compliance
with the provisions of this Paragraph, REJIS will take corrective action to remedy any noncompliant area. If REJIS does not provide a remedy within ninety (90) days this Agreement
may be canceled, terminated or suspended in whole or in part and REJIS may be declared
ineligible for further SHPD contracts/agreements. The rights and remedies of SHPD provided
in this paragraph shall not be exclusive but are in addition to any remedies provided in this
Agreement or as provided by law.
Article XI - Assignment
Except as otherwise provided for herein, REJIS shall not, without the prior written consent of
the SHPD Chief which will not be unreasonably withheld, assign, transfer or otherwise dispose
of this Agreement, any claim hereunder, any interest herein or any monies due or to become
due hereunder.
Article XII - Compliance with Law
This Agreement is entered into subject to compliance by REJIS with all provisions of the US
Constitution and laws of the State of Missouri.
Article XIII - Security
REJIS will conform to SHPD Policies that are made available to REJIS and report any violations
to the SHPD Chief. REJIS will proactively recommend and implement generally accepted
industry security processes and practices that are consistent with the scope of services
described in the Service Exhibits, with a focus on practices that are consistent with industry

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best practices, including any that may be recommended by SHPD’s major vendors. If such
recommendations or practices exceed the scope of services contemplated by this Agreement
or materially increase REJIS’ cost, REJIS may request that the fees, rates and charges under
the Agreement be revised to include any additional costs, which must be approved in writing
by the SHPD Chief. In the event SHPD does not agree to pay REJIS for said increased costs,
REJIS shall not be obligated to implement or perform such recommendations or practices,
pursuant to the terms, covenants and conditions of this Agreement.
REJIS shall provide timely physical and logical protection for SHPD hardware, software and
data, that are under REJIS control as provided for in the scope of services in the Service
Exhibits, that meet or exceed SHPD’s requirements. Examples would include policies,
practices, and procedures for handling security breaches. To the extent allowed by applicable
law, REJIS shall indemnify and hold SHPD (and its officers, trustees, commissioners,
directors, employees and agents) harmless from and against all liability, claims, damages
and expenses (including reasonable attorneys’ fees) related to damages caused to SHPD
hardware, software and data under REJIS’ control.
REJIS will cooperate with any security audits conducted by SHPD or its agent. SHPD will
cooperate with any security audits conducted by REJIS or its agent. Each party initiating such
an audit shall be responsible for its own out-of-pocket expense for conducting any such audit,
except, in the event the SHPD Chief requests that REJIS participate in any SHPD initiated
audit, then REJIS shall be authorized to charge any reasonable hours expended by REJIS to
SHPD at REJIS’ then prevailing rate plus any out-of-pocket expense, which shall be preapproved by the SHPD Chief.
REJIS acknowledges that services provided under this Agreement may involve Criminal Justice
Information (CJI) and agrees to comply with the FBI CJIS Security Policy, including all
personnel, facility, and technical controls required therein. REJIS staff and contracted
employees are fully fingerprinted, background checked, and are required to undergo CJIS
awareness training. REJIS staff sign a Non-Disclose Acknowledgement attesting to:
• I acknowledge that as an employee of the Regional Justice Information Service (REJIS),
I have access to confidential and non-confidential records that are the property of criminal
justice and other governmental agencies. I understand I may not retrieve for personal
use or disseminate any information obtained through the REJIS system. I also understand
that any unauthorized entry, modification, deletion, retrieval, or dissemination of such
information may result in criminal and/or disciplinary action including dismissal from
REJIS.
• Further, I acknowledge that I may have access to software that is the Intellectual Property
of REJIS or others and agree that I will not disclose or release this software to others
without specific authorization from REJIS management. Disclosure in violation of this
policy may result in civil penalties and disciplinary action, including dismissal.
Article XIV - Provision of Insurance
14.1 Insurance coverage for property assets. REJIS and SHPD agree to provide insurance
coverage (or self-insure) for damages to owned assets that are in the possession of or located
at the premises of the other party. The amount of insurance coverage shall be adequate to
cover the replacement of such assets. It shall be sufficient for this purpose if SHPD is named
as a Loss Payee for its interests on a policy held by REJIS covering loss of property. SHPD
will provide to REJIS a current inventory of the equipment located within the REJIS facility on
an annual basis.

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14.2 General Insurance Requirements. REJIS must provide satisfactory Certificates of
Insurance on ISO ACORD 25 forms to SHPD, indicating that REJIS has obtained and will
continue to carry commercial general liability, workers compensation/employer's liability,
business auto liability, cyber liability and professional liability as required and applicable to
the Agreement.
REJIS shall carry and maintain for the life of the Agreement adequate insurance for bodily
injury, personal injury and property damage with a company satisfactory to SHPD and which
is: (i) Licensed to do business in the State of Missouri (Admitted) with a financial strength
rating of "A-" or better and a financial size category of Class VI or higher per AM Best
Company; or (ii) Not licensed in the State of Missouri (Non-admitted) with a financial strength
rating of "A" or better and a financial size category of Class IX or higher per AM Best Company;
or (iii) For workers compensation coverage only, organized pursuant to the Missouri Insurance
Company Act (R.S.Mo §§ 287.900 to 287.920).
SHPD and its Trustees, officers, agents and employees, shall be named as "Additional
Insured(s)" for all required insurance coverage (with the exception of workers compensation
coverage and professional liability) with respect to the work covered by the Agreement. The
amounts of coverage required herein shall not be construed to limit the liability of REJIS under
the indemnification provision of the Agreement. The limits of liability shall not be for less than
the amounts listed below. The insurance carrier will be acceptable regardless of the above
requirements if the insurance company furnishes a bond guarantee or policy containing a
provision (commonly referred to as a "cut-thru" endorsement) giving all claimants thereunder
a direct right of recovery against the company's reinsurer, provided the reinsurer meets one
of the qualifications listed above.
14.3 Commercial General Liability (CGL): REJIS agrees to maintain for the duration of the
Agreement commercial general liability, (CGL), and if necessary commercial general umbrella
insurance with a limit of no less than $3,000,000 per each occurrence. If such CGL insurance
contains a general aggregate limit, it shall apply separately to this location Agreement. CGL
insurance shall be written and shall cover liability arising from premises, operations,
independent contractors, products - completed operations, personal injury and advertising
injury, and liability assumed under an insured contract [(including the tort liability of another
assumed in a business contract)]. SHPD shall be endorsed on the policy as additional insured.
14.4 Error and Omissions Liability: REJIS shall maintain in force for the duration of this
Agreement errors and omissions and professional liability insurance appropriate to the REJIS’
employees and consultants’ profession(s) while providing services to SHPD. Coverage as
required in this Article shall apply to liability for professional error, act or omission arising out
of scope of the REJIS’ services as defined in this Agreement. Coverage shall be written subject
to limits of not less than $2,000,000 per occurrence. The insurance coverage under such
certificates shall be retroactive to the date of this Agreement and REJIS shall cause the same
to remain in effect for a period of two (2) years following the termination of this Agreement
(hereinafter referred to as the Insurance Period).
14.5 Business Interruption Coverage. It is the intent of the parties that REJIS be able to
provide adequate services, in accordance with the terms of this Agreement, in the event of
a disaster or other occurrence, which may cause REJIS to be unable to provide services from
its facilities. To this end, REJIS shall obtain sufficient insurance to ensure continuity of
services from a subordinate site, that is, to cover the cost of temporary equipment and
facilities that would be incurred by REJIS in the event a REJIS facility, for whatever reasons,
except acts of war, acts of God, insurrection or terrorism, suffers significant property loss
which renders the facility unfit for occupancy, or for any reason, other than acts of war,

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insurrection or terrorism, which cause an interruption in services which cannot be restored
promptly. Such policy, as is obtained or held, must be approved for this purpose by the SHPD
Chief.
14.6 Workers’ Compensation Insurance. REJIS shall maintain in force for the duration of this
Agreement workers’ compensation insurance with statutory limits and a limit of $1,000,000
for Employer Liability and to include the following:
$1,000,000 Each Accident
$1,000,000 Coverage Limit
$1,000,000 Disease Each Employee.
The policy shall be endorsed with ISO form WC 00 03 01 - Alternate Employer Endorsement.
The Alternate Employer Endorsement shall designate SHPD as “alternate employer”.
14.7 Cyber Insurance. REJIS shall maintain in force for the duration of the Agreement an
Internet Liability policy including without limitation, unauthorized access, unauthorized use,
virus transmissions, denial of service, personal injury, liability of service provider and liability
of SHPD arising out of acts of REJIS with respect to design and development of the system
used to operate and maintain the service with minimum limits of $2,000,000 per occurrence.
14.8 Certificate of Insurance. REJIS will provide to SHPD certificates of all such insurance at
the outset of this Agreement and annually (or at the renewal or change of any policy)
thereafter while this Agreement is in force.
Article XV - Severability
If for any reason one or more of the terms, covenants, conditions or provisions contained in
this Agreement shall be held to be invalid, illegal or unenforceable in any respect, such
invalidity, illegality or unenforceability shall not affect any other term, covenant, condition or
provision of this Agreement and shall be construed as if such invalid, illegal or unenforceable
term, covenant, condition or provision never had been included in this Agreement, provided
the invalidity of such term, covenant, condition or provision does not materially prejudice
either REJIS or SHPD in their respective rights and obligations contained in the valid terms,
covenants, conditions and provisions of this Agreement.
Article XVI - Confidentiality and Privacy
REJIS will comply with SHPD privacy policies, including the handling of information designated
“Confidential” or “Private.” REJIS acknowledges that REJIS personnel may gain access to
information, disclosure of which remains restricted by law, and REJIS agrees to consider any
and all information involved in performance of services under this Agreement as confidential,
shall be used only for purposes of this Agreement, and no such information shall be disclosed
by REJIS or its agents or personnel, except as required by law. SHPD and REJIS acknowledge
that the parties may discover each other’s proprietary information in connection with the
performance of services performed under this Agreement and SHPD and REJIS agree to
receive this information in confidence, to use this information only for the purposes of this
Agreement, and no such confidential information shall be disclosed by the respective parties
or their agents or personnel without the prior written consent of the other party, except that
REJIS and SHPD may comply with requests for release of open records in conformity with the
provisions of Missouri’s Sunshine Law (Chapter 610 of the Missouri Revised Statutes, 2000,
as amended from time to time), or other applicable law or order of a court of law with proper
jurisdiction. If either party receives a subpoena or other validly issued administrative or
judicial demand requiring it to disclose the other party’s confidential information, such party
shall provide prompt written notice to the other party of such demand in order to permit such

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party to seek a protective order. Each party shall be deemed to have met its nondisclosure
obligations under this Paragraph as long as it exercises the same level of care to protect the
other party’s information as it exercises to protect its own confidential information, except to
the extent that applicable law or professional standards impose a higher requirement.
Article XVII - Contractors
REJIS and/or SHPD may employ independent contractors to provide information technology
products and services as long as those products or services are not in conflict or in
contradiction to the terms of this Agreement. REJIS, at the written request of the SHPD Chief,
will cooperate with these authorized, independent contractors and provide access and use of
SHPD physical and logical computing and network resources and facilities that are under
REJIS control as directed by the SHPD Chief. REJIS shall ensure that all subcontractors
providing services under this Agreement are approved in advance by SHPD (which approval
will not be unreasonably withheld), that all subcontractors abide by the terms and conditions
of this Agreement, and that REJIS maintains liability for the acts and omissions of such
subcontractors.
Article XVIII - Business Change
In the event of a material and substantive change in REJIS' business model, SHPD may
initiate an immediate renegotiation or termination of this Agreement at the SHPD Chief’s
discretion. Events that may constitute a substantive change would include for example:
1. Merger or acquisition.
2. Significant change in mission/charter.
3. REJIS filing for bankruptcy protection.
Article XIX - Amendment
From time-to-time SHPD and REJIS may find it necessary, in the course of normal business,
to modify this Agreement and/or one or more of its associated SE. Such modification when
agreed to by both parties and duly authorized and signed by the SHPD Chiefand the REJIS
Chief Executive Officer shall become a part of this Agreement for the duration of the term of
this Agreement.
Article XX - Warranties/Guarantees
This is a services engagement. REJIS warrants that it will perform services hereunder in good
faith and in a professional manner. UNLESS ESTABLISHED IN SE OR SLA, REJIS DISCLAIMS
ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
Article XXI - Force Majeure
Any delay or nonperformance of any provision of this Agreement (other than for the payment
of amounts due hereunder) caused by conditions beyond the reasonable control of the
performing party shall not constitute a breach of this Agreement, and the time for
performance of such provision, if any, shall be deemed to be extended for a period equal to
the duration of the conditions preventing performance.

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Article XXII - Required Approvals
When the consent, approval, waiver, release, or certification (“Approval”) of either party is
required under the terms of this Agreement, such Approval must be in writing and signed by
the party making the Approval. Whenever the Approval of REJIS is required, the Approval
must be from the REJIS Chief Executive Officer or his or her authorized or designated
representative. Whenever the Approval of SHPD is required, the Approval must be from the
SHPD Chief or the authorized or designated representative.
Article XXIII - Miscellaneous Provisions
23.1 Exhibits and Attachments. All SE and attachments described herein are incorporated
into this Agreement by this reference as if fully set out herein.
23.1.1 Additional SHPD SE - As separate SE between REJIS and SHPD for specific
Information Technology services expire or are created; these agreements will be
incorporated under this IMA as a SE to this Agreement for use of consistent Agreement
terms and conditions. The new SE format will follow the sample template below set forth
in section 23.1.2 to this Agreement and will identify those Articles under the Agreement
that apply and incorporate those unique terms, conditions, and pricing added to the SHPD
Agreement.
23.1.2 Additional SHPD Agreement SE Template Format - The following sample template
should be used for any future “Additional SHPD SE”:
Service Exhibit (SE)
In accordance with the SHPD Intergovernmental Master Agreement (IMA) this
Service Exhibit (SE) is established to provide {Description Of Support} services for
SHPD activities.
Agreement Exhibit Term
SE-#-1 - Definition of Services
SE-#-2 - Scope of Services
SE-#-3 - Duties and Responsibilities
SE #-4 - Service Quantity
SE #-5 - Service Quality
SE-#-6 - Financial Terms
SE-#-7 - Scope Changes
SE-#- 8 Scope Compliance
Acknowledgement of Terms and Conditions
Attachments / SLA’s - {As Required to be part of the SE}
23.2 Paragraph Headings. The paragraph headings contained in this Agreement are for
convenience only and shall in no way enlarge or limit the scope of the paragraphs hereof.
23.3 Dates and Non-business Days. Whenever a number of days is referred to in this
Agreement, days shall mean calendar days unless otherwise expressly provided. If the last
day for giving of notice or for performance of any obligation or condition hereunder is a
Saturday, Sunday or federal, state, SHPD or REJIS holiday, then such last day shall be
extended to the next succeeding business day thereafter. Whenever it is provided in this

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Agreement that day shall be counted, the first day to be counted shall be the day following
the date on which the event causing the period to commence occurs.
23.4 Other Documents. Each party, at the request of the other, shall execute, acknowledge
(if appropriate), and deliver whatever additional documents, instruments, affidavits,
certifications, and records, and shall perform such other acts in good faith, as may be
reasonably required in order to accomplish the intent and purposes of this Agreement.
23.5 Counterparts. This Agreement and any companion documents or instruments referred
to herein, may be executed in any number of counterparts, each of which shall be original,
but all of which together shall constitute one document or instrument.
23.6 Waiver. No waiver of any breach of any term, covenant, condition, warranty, or provision
contained shall be deemed, or shall constitute a waiver of any preceding or succeeding breach
thereof of any term, covenant, condition, warranty, or provision contained herein. No
extension of time for performance of any obligation or act shall be deemed an extension of
the time for performance of any other obligation or act. No waiver shall be binding unless
executed in writing by the party granting the waiver.
23.7 No Personal Liability. No commissioner, director, executive, officer, board member,
employee or other agent of SHPD or REJIS shall be personally liable under or in connection
with this Agreement or any future SE.
23.8 Additional Services. REJIS and SHPD can add additional services at the request of SHPD
and approved by REJIS through an SE (See 23.1.1 & 23.1.2) or through a Proposal issued to
and authorized by SHPD.
Article XXIV - Acknowledgement of Terms and Conditions
The parties hereto affirm each has full knowledge of the terms, covenants, conditions,
warranties and requirements contained in this Agreement. Each party acknowledges that
such party, after negotiation and consultation, has reviewed and revised this Agreement. As
such, the terms of this Agreement shall be fairly construed and the usual rule of construction,
to the effect that any ambiguities herein should be resolved against the drafting party, shall
not be employed in the interpretation of this Agreement or any amendments, modifications,
attachments or exhibits thereto.
Article XXV-Authority to Contract
This Agreement is entered pursuant to the authority granted to political subdivisions and
governmental entities under R.S.Mo §70.220 and other applicable Missouri
intergovernmental cooperation statutes, permitting governmental entities to contractwith
one another for services without competitive bidding where such services are within the
governmental mission of the providing entity.

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IN WITNESS WHEREOF, the parties have executed this Intergovernmental Master
Agreement (IMA) on the Effective Date.
REJIS:
REJIS COMMISSION

By:

Ryan A. Burckhardt
Chief Executive Officer

SHPD:
Sunset Hills, Missouri Police Department

By:

Brittany Gillett
City Administrator

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Service Exhibit (SE) - Regional Computer Aided Dispatch (RCAD)
SE-RCAD-1 Definition of Services
REJIS and SHPD have entered into this agreement in which REJIS will provide the
implementation, maintenance, and service for a Regional Computer Aided Dispatch (RCAD)
System. This will be a regional program with other agencies participating in the procurement
and operation.
It is the intent of the parties that REJIS perform services for the SHPD for the implementation
and maintenance of a RCAD System through Motorola Solutions.
SE-RCAD-2 Scope of Services
In accordance with the provisions of the IMA and this SE, REJIS will provide for:
• The centralized hardware, software and physical location to operate the Motorola
PremierOne solution. The solution will be housed at the REJIS Data Center, a fully
redundant facility and monitored 24/7/365 for service availability.
• A redundant Disaster Recovery (DR) location with centralized hardware, software and
physical location to operate the Motorola PremierOne solution. The solution will be housed
at the REJIS DR location, currently Springfield MO, 24/7/365 to ensure for service
availability.
SE-RCAD-3 Duties & Responsibilities
REJIS will provide services consistent with the above scope as described in this SE. REJIS will
ensure all personnel resources, diagnostic and productivity tools supplied by REJIS, and
methodologies meet industry’s best practices and that REJIS employees possess the required
background and technical skills to support the services provided as part of this SE. SHPD staff
will participate in user working groups and in setting of project priorities to guide and support
the RCAD System.
DELIVERABLES/CONDITIONS:
REJIS
1. Centralized hardware, software and physical location to operate the Motorola
PremierOne solution. The solution will be housed at the REJIS Data Center, a fully
redundant facility monitored 24/7/365 for service availability.
2. Redundant Disaster Recovery (DR) location with centralized hardware, software and
physical location to operate the Motorola PremierOne solution. The solution will be
housed at the REJIS DR location, currently in Springfield MO, 24/7/365 to ensure
service availability.
3. Will update and maintain services from Motorola for the software provided for the
operation of Motorola PremierOne solution. REJIS will obtain maintenance and
warranty services in respect to any Equipment purchased in connection with the
System.
4. Monthly RCAD status reports.
5. RCAD user group meetings.
6. Priority One calls for support will be accepted 24/7/365 by REJIS Operations Center
(ROC) and resources assigned to support calls within one (1) hour.
7. Provide “train the trainer” support so SHPD can train their staff. This training is specific
to use of RCAD for dispatching and responding to calls. This does not include any other
form of training.

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8. GIS mapping support for RCAD implementation and ongoing mapping changes. See
ESRI Mapping Support (EMAPS) Service Exhibit if this applies SHPD.
SHPD:
Client Use Only
SHPD may use and execute the Software only for purposes of serving the internal
needs of SHPD’s business. Any other use of the Software is strictly prohibited. Client
will not make the Software available for use by third parties on a “time-sharing”,
“application service provider”, or “service bureau” basis or for any other similar rental
or sharing agreement, except as expressly authorized in writing by REJIS.
Third Party Access and Queries
SHPD may not allow any other agency, entity, or individual to use or have access to
the Software in any manner other than inquire-only; and such queries may be
conducted solely for SHPD internal business purposes. SHPD may not query the
Software or permit any third party to query the Software for a third party’s business
purposes.
Competitive Use
SHPD may not utilize or permit a third party to access or utilize any part of the Software
in any manner that competes, directly or indirectly, with any product or service of
Motorola or REJIS. This includes without limitation, using the Software (or its Utilities)
to develop any software, interfaces, or other products that compete with Motorola or
REJIS products or services, or using interfaces or other products connecting to the
database of the Software in connection with a third-party’s competing products.
Additional Components
Other components (hardware and/or third-party software) may be required for the
use of the Software. For example, unless otherwise detailed in the Technical and
Implementation Documents, SHPD is required to provide workstations and personal
computers, network, operating system, Internet connectivity, GPS devices or other
associated software, radios, and other components (e.g., cables and wiring) associated
with and necessary to effectively use the system that are typically supplied by the
customer of such a system and are compatible with the RCAD Motorola PremierOne
software.
Proper Environment
SHPD is responsible for ensuring a proper environment and proper utilities for the
computer system on which the Software will operate in a secure environment and
according to the specifications for the equipment as specified by the manufacturer.
SHPD will ensure that all work sites it provides will be in compliance with all applicable
industry and OSHA standards. To the extent applicable, SHPD will ensure that all work
sites have adequate: physical space; air conditioning and other environmental
conditions; adequate and appropriate electrical power outlets, distribution, equipment
and connections; and adequate telephone or other communication lines (including
modem access and adequate interfacing networking capabilities), all for the
installation, use and maintenance of the Software system. The work site will be
inspected prior to implementation to advise of any apparent deficiencies or nonconformity.
General
1. Identify request for service within the intent of this SE.

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2. Provide access to SHPD personnel or resources required to meet the obligations under
this SE.
3. Provide responses to questions or events required to meet timetables or requirements
consistent with this SE.
4. Provide for appropriate connectivity, hardware and software to support CAD setup and
configurations at the SHPD site(s).
5. Maintain a full department LEWeb subscription based upon REJIS guidelines for
REJIS/MULES/DOR/Nlets/NCIC interface integration based for the agency.
6. Provide CAD data for use in REJIS regional services.
SE-RCAD-5 Service Quantity
REJIS will supply SHPD the following:
1. A REJIS Systems Manager primary Point of Contact (POC) for all services related to
this SE.
2. Skilled REJIS staff to support tracking for support calls, training staff, and technical
staff to assess calls to work to remediate issues.
DELIVERABLES:
1. CAD project and assignment reporting (REJIS responsibility)
2. Monthly checkpoint calls with REJIS POC (REJIS responsibility to coordinate calls)
SE-RCAD-6 Financial Terms
SHPD will pay for time services identified in this SE based upon the following rate schedule.
SHPD commits to the following NRC and ARC rate schedules to be utilized over a one (1) year
term. NRC rates to be invoiced upon Contract Signature and ARC/MRC charges to be invoiced
annually on the service go-live date. Payment is due thirty (30) days net from invoice date.
Any support hours utilized, not covered by this agreement, will be billed monthly in arrears.
RCAD Licenses

CAD Seats
Low Use CAD Seat
Mobile Concurrent
CAD Licenses
CAD Provisioning
Mobile Unit
Installation
CAD Installation

Year One

Year Two

Year
Three

Year Four

Year Five

Year Six

Year
Seven

Totals

$35,890.00 $7,653.00 $7,998.00 $8,358.00 $8,735.00 $9,129.00 $9,540.00 $87,303.00
$3,740.00 $2,875.00 $3,005.00 $3,141.00 $3,283.00 $3,431.00 $3,586.00 $23,061.00
$15,435.00 $5,795.00 $6,060.00 $6,335.00 $6,625.00 $6,925.00 $7,240.00 $54,415.00
$34,898.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$34,898.00
$1,135.00
$454.00

$0.00
$0.00

$0.00
$0.00

$0.00
$0.00

$0.00
$0.00

$0.00
$0.00

$0.00
$0.00
Total

$1,135.00
$454.00
$201,266.00

Rates may be adjusted as part of any Renewal Option Periods of the Agreement to reflect
REJIS adjusted rates, which will not exceed a six percent (6%) increase. The adjusted rate
then becomes the new rate for the next Agreement Year and for any future adjustment
calculations.
SE-RCAD-6-1 Place of Performance

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REJIS will provide SHPD services from the REJIS facilities which are their typical work location.
SE-RCAD-7 Scope Changes
From time-to-time SHPD or REJIS may request an adjustment to the scope of services covered
in this SE to reflect changes in business conditions or directions in technology. Such requests
will require a minimum of thirty (30) days prior written notice to the other party and the prior
written approval of both parties to adjust the required services and associated fees, rates,
charges and costs.

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April 21, 2026

IN WITNESS WHEREOF, the parties have executed this Service Exhibit (SE)– Regional
Computer Aided Dispatch (RCAD) on the Effective Date.
REJIS:
REJIS COMMISSION

By:

Ryan A. Burckhardt
Chief Executive Officer

SHPD:
Sunset Hills, Missouri Police Department

By:
Brittany Gillett
City Administrator

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April 21, 2026

Service Exhibit (SE)- ESRI MAPping Support (EMAPS)
SE-EMAPS-1 Definition of Services
The ESRI MAPping Support (EMAPS) will provide for ESRI Mapping Support Subscription
Service for SHPD. SHPD has placed coordination responsibilities upon the SHPD Chief. The
SHPD Chief, and/or designee, will provide input into the oversight and coordination for
services as defined in this SE.
SE-EMAPS-2 Scope of Services
REJIS will provide EMAPS services, technology, and skills for the SHPD such as those listed
below:
• Provide a Centralized hardware, software, and physical location to operate the Motorola
PremierOne Mapping solution, and ensure it remains highly available. The solution will be
housed at the REJIS Data Center, a fully redundant facility, and monitored 24/7/365 for
service availability.
• Provide a Redundant Disaster Recovery (DR) location with centralized hardware, software,
and physical location to operate the Motorola PremierOne Mapping solution, and provide
the failover capabilities to ensure the mapping databases remain highly available. The
solution will be housed at the REJIS DR location, currently in Springfield MO.
• Provide a Clustered Database Service using Microsoft SQL Server Always on Technology
for the Geodatabase.
• Provide a knowledgeable ESRI technician to interface with the agency’s GIS point of
contact in creating the data requirements based on the CAD’s operational needs.
• Import the customer’s GIS data into Premiere One in the correct schema of an SQL Server
environment, to ensure the optimal performance of the GIS services required by
PremierOne.
• Develop and maintain updates of GIS data elements for use on the PremierOne server,
CAD consoles, and mobile units.
• Ensure the GIS data is consistent with the defined provisioning approach.
• Determine customer-specific requirements for the GIS data to support the PremierOne
data development and provisioning – Agency type(s), Agency name(s), Beat names,
Response boundaries, street names (prefix/suffix/county road, interstates, etc.), and
common place names.
• Ensure GIS feature types are set up properly for PremierOne.
o Street Centerlines
o Address Points
o Common Places
o Response Boundaries
o Reporting District Boundaries
o Contractor Boundaries
o Map Book Page Boundaries
o Premise Hazard Areas
o Speed Limits
o Over Passes
o One Way’s
• Provide ongoing support and PremierOne updates, required to ensure peak mapping
performance.
• Providing bi-weekly mapping updates to existing SHPD CAD-based maps that are placed
via support requests, and cases to the REJIS ROC. Additional updates can occur for
emergency needs of the SHPD never to exceed three (3) map updates per month in total
for the RCAD service.

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April 21, 2026

•
•

Mapping updates are coordinated between all participating RCAD departments, vetted for
accuracy, and then deployed via a detailed set of procedures under strict Change
Management procedures.
This process includes maintaining appropriate ESRI mapping backups for the restoration
of previous maps in case of issues discovered by REJIS or RCAD customers after a map
deployment.

During the term of this SE other services or skills may be added to this SE via a SE Change
Order. Additional services or skills must be mutually agreeable to participants and funded by
SHPD.
SE-EMAPS-3 Duties & Responsibilities
REJIS will provide s e r v i c e s consistent with the above scope as described in this SE.
DELIVERABLES:
1. EMAPS updates to support SHPD operations as coordinated with RCAD customers
through REJIS Change Controls
SHPD will:
1. Follow EMAPS request for services processes, and practice s consistent with the intent
of this SE.
2. Provide access to SHPD personnel or resources required to meet the obligations
under this SE.
3. Will validate mapping changes within three (3) hours of new map deployments for
critical issues.
4. Provide feedback for any map changes that need to be addressed in the next mapping
deployment through a REJIS Change Control.
SE-EMAPS-4 Service Quantity
REJIS will supply SHPD as part of the EMAPS with the following:
• ESRI GIS updates to the RCAD maps
DELIVERABLES:
1. RCAD project and assignment reporting (REJIS responsibility)
2. Monthly checkpoint calls with REJIS POC (REJIS responsibility to coordinate calls)
SE-EMAPS-5 Service Quality
REJIS will provide EMAPS services as identified within this SE.
SE-EMAPS-6 Financial Terms
SHPD will pay for the EMAPS services identified in this SE based on the following rate schedule.
Service will be invoiced to SHPD annually at the beginning of the calendar year.

ESRI
MAPping
Support

ESRI

Year One

Year Two

Year
Three

Year Four

Year Five

Year Six

Year
Seven

Totals

$1,168.00 $1,215.00 $1,270.00 $1,328.00 $1,388.00 $1,451.00 $1,517.00 $9,337.00

Rates may be adjusted as part of any Renewal Option Periods of the Agreement to reflect
REJIS adjusted rates, which will not exceed a six percent (6%) increase. The adjusted rate

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then becomes the new rate for the next Agreement Year and for any future adjustment
calculations.
SE-EMAPS-7 Scope Changes
From time-to-time SHPD or REJIS may request an adjustment to the scope of services covered
in this SE to reflect changes in business conditions or directions in technology. Such requests
will require a minimum of thirty (30) days prior written notice to the other party and the prior
written approval of both parties to adjust the required services and associated fees, rates,
charges, and costs.
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IN WITNESS WHEREOF, the parties have executed this Service Exhibit (SE) - ESRI MAPping
Support (EMAPS) on the Effective Date.
REJIS:
REJIS COMMISSION

By:

Ryan A. Burckhardt
Chief Executive Officer

SHPD:
Sunset Hills, Missouri Police Department

By:

Brittany Gillett
City Administrator

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April 21, 2026

Service Exhibit (SE) - SQL Server Reporting Services (SSRS)
SE-SSRS-1 Definition of Services
The SQL Server Reporting Services (SSRS) will provide for SSRS training for up to five (5)
users for SHPD. SHPD has placed coordination responsibilities upon the SHPD Chief. The
SHPD Chief, and/or designee, will provide input into the oversight and coordination for
services as defined in this SE.
SE-SSRS-2 Scope of Services
REJIS will provide SSRS training for SHPD as listed below:
• Provide training related to SSRS for use with RCAD
• Provide all necessary training materials for the SSRS training course, including course
manuals, handouts, and practical exercises
• Will provide a qualified instructor with experience in basic SQL and SSRS reporting services
to deliver the training
• Will utilize training materials provided by Motorola Inc. including course handouts and
practical exercises
• Coordinate specific dates and times for the training to be mutually agreed upon by the
REJIS and SHPD
• Conduct all training at REJIS, 4255 West Pine Boulevard, St. Louis, MO 63108
During the term of this SE other services or training skills may be added to this SE via an
SE Change Order. Additional services or skills must be mutually agreeable to participants and
funded by SHPD.
SE-SSRS-3 Duties & Responsibilities
REJIS will provide services consistent with the above scope as described in this SE.
DELIVERABLES:
1. One (1) day of class for SQL basic training
2. Three (3) days of classes for SSRS training
SHPD will:
1. Will use the training materials provided solely for the purpose of this Agreement and
not to reproduce or distribute them without the prior written consent
2. Coordinate specific dates and times for the training to be mutually agreed upon by the
parties
3. Ensure all class participants attend all four (4) days of training
SE-SSRS-4 Service Quantity
REJIS will supply SHPD as part of the SSRS training with the following:
• SQL basic training & SSRS reporting services training for use with the RCAD service
DELIVERABLES:
1. One (1) day of class for SQL basic training
2. Three (3) days of classes for SSRS training
3. Class training materials
SE-SSRS-5 Service Quality

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REJIS will provide SSRS training as identified within this SE.
SE-SSRS-6 Financial Terms
SHPD will pay for the SSRS training as identified in this SE based on the following rate
schedule. Service will be invoiced to SHPD upon completion of the SSRS training classes.
SSRS
Training (up
to 6
Participants)

SSRS
Training

Year One

Year
Two

Year
Three

Year
Four

Year
Five

Year
Six

Year
Seven

Totals

$4,032.00

$0.00

$0.00

$0.00

$0.00

$0.00

$0.00

$4,032.00

Rates may be adjusted as part of any Renewal Option Periods of the Agreement to reflect
REJIS adjusted rates, which will not exceed a six percent (6%) increase. The adjusted rate
then becomes the new rate for the next Agreement Year and for any future adjustment
calculations.
SE-SSRS -7 Scope Changes
From time-to-time SHPD or REJIS may request an adjustment to the scope of services covered
in this SE to reflect changes in business conditions or directions in technology. Such requests
will require a minimum of thirty (30) days prior written notice to the other party and the prior
written approval of both parties to adjust the required services and associated fees, rates,
charges, and costs.

[The remainder of this page left intentionally blank.]

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April 21, 2026

IN WITNESS WHEREOF, the parties have executed this Service Exhibit (SE) - SQL Server
Reporting Services (SSRS) on the Effective Date.
REJIS:
REJIS COMMISSION

By:

Ryan A. Burckhardt
Chief Executive Officer

SHPD:
Sunset Hills, Missouri Police Department

By:

Brittany Gillett
City Administrator

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26

April 21, 2026

Attachment One - REJIS Service Portfolio
REJIS can provide for additional products and services for SHPD as required in the
performance of the Agreement through the creation of additional SE(s) added to the IMA. A
summary of several additional services REJIS can provide include:
• Data Center Colocation Services
• Data Center Disaster Recovery Services
• SolarWinds Monitoring
• Windows Server Administration
• Operations Monitoring and Support
• NetMotion & Wireless Connectivity Support
• Multi-Factor Authentication (MFA)
• Mobile Device Management - Mobile Iron
• CrowdStrike / REJIS Endpoint Detection & Response (EDR)
• CAD Report Writing Services
• KnowBe4 and Security Awareness Training
• Security Services

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April 21, 2026

Attachment Two - REJIS Escalation Process
Department/Division: Sunset Hills, Missouri Police Department - Escalation Process – Stephen Dodge (314) 849-4400
REJIS: REJIS Operations Center - 314-535-9497 or 888-923-7255
If Trouble CASE is Open After

Immediate Notification

1 Hour

2 Hours
4 Hours
24 Hours

As Appropriate (based on severity of CASE
and time lapse)

Priority 1
Automatic REJIS Action
REJIS Operations Center (ROC) escalates to
the appropriate REJIS staff immediately by
voice and email. Customer notified call is
assigned within fifteen (15) minutes.
REJIS Operations Center contacts the user that
initiated the CASE to establish how to be
contacted and updated going forward through
problem resolution.
If REJIS is unable to successfully analyze and
troubleshoot the problem, ROC will notify next
level management of status and contact user.
REJIS will contact Vendor additional Technical
Support for assistance and resolution as
needed.
Reviewed by Systems Managers of open CASEs,
priority for resolution, and resources necessary
to resolve problem.
Escalate to the REJIS CIO, and as appropriate
to the REJIS Chief Executive Officer.

Priority 2
Automatic REJIS Action
ROC escalates to the REJIS staff immediately by
voice and email.
Customer notified call is assigned.

contacts the user person
REJIS Technician
initiating the CASE.

Reviewed by Systems Managers of open CASEs,
priority for resolution (Note: Priority 2 is lesser
priority), and resources necessary to resolve
problem.
Escalate to the REJIS System Manager, CIO and
as appropriate, REJIS Chief Executive Officer.

Definitions

Priority 1 CASEs: Highest priority, impacts multiple users, mission critical applications or major locations and for which there is no immediate work-around.
Priority 2 CASEs: An outage affecting a single user, non-mission critical application or location, or there is a work-around for the problem.

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April 21, 2026

Attachment Three - Service Level Agreement (SLA) - 01
SHPD
SLA #: 01
DEPARTMENT/DIVISION: SHPD
DATE: Tuesday the twenty-first day of April 2026
Description of Service(s)
• RCAD, EMAPS, SQL Training

Category Service Provided: REJIS CAD Services

Department/Division REJIS Supporting
Contact
Contact
(Org/Title/Phone)
(Org/Title/Phone)
SHPD
REJIS System
Manager
Chief
314-633-0295 (o)
(314) 849-4400
314-267-1606 (m)

Business Hours
of Operation
24/7/365

Service Quality
Measurement

Target

Problem Resolution
Procedures

Percentage of time 99.95% annual
• REJIS Operations
annually that REJIS availability
Center (ROC) will take
Note:
is available
(excluding
all calls and escalate
Business Hours
Maintenance
to REJIS Operations
7:00 am - 5:00 Hours of unplanned Window)
Support Staff.
downtime available
• REJIS ROC Staff will
pm
monthly to the
Maintenance
use internal
Monday-Friday
Excluding REJIS SHPD Chief by ten Window: 5.00 (5) monitoring of log files
to identify issues and
and SHPD holidays (10) business days hours per year
of the following
planned for
isolate/resolve
month
performing
problem.
maintenance
• Perform and
Unplanned
communicate “event
downtime available
analysis” reports to
to CIO for SLA by
CIO within one (1)
ten (10) business
week of occurrence on
days the end of
any unplanned
each quarter
outages.

Department/Division Responsibilities: Departments experiencing REJIS service problems will contact the REJIS Operations Center
(ROC) at 314-535-9497 providing a name, department, phone number, and description of problem.
REJIS Responsibilities: REJIS Services will be available on a 24/7/365 basis. The annual goal is to be operated and maintained with
a planned downtime not to exceed five (5) hours per year to support maintenance and configuration changes. Planned maintenance
windows will be planned during non-business hours and not count as downtime with maintenance windows approved by SHPD
application owner at least one (1) week in advance. REJIS may coordinate additional windows if mutually agreeable to REJIS and
SHPD prior to the event occurring. Annual unplanned REJIS service downtime is at 99.95% availability (4.23 hours annually). The
ROC will accept all CASEs. Possible remedies include: 1) reboot of the equipment, 2) isolation of problem based on facility log file
review, 3) escalation to Maintenance or Vendor based on equipment connectivity problem, 4) hardware/software repair done by REJIS.
The REJIS Escalation Process is listed below for CASE resolution. ROC will advise key SHPD of CASE status. REJIS will initiate and
manage maintenance agreements with vendors to assure REJIS services availability. REJIS will ensure all documentation is current
and accurate using SolarWinds, NetSuite, Word / PDF / Visio documentation and knowledgebase tools.

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April 21, 2026

Attachment Four - Estimated Fees and Rates
Description

Regional
Computer
Aided
Dispatch
(RCAD)
ESRI
MAPping
Support
(EMAPS)
SQL Server
Reporting
Services
(SSRS)

SHPD - Summarized Intergovernmental Master Agreement (IMA) Charges

Year One

Year Two

Year Three

Year Four

Year Five

Year Six

Year Seven

Totals

$91,552.00

$16,323.00

$17,063.00

$17,834.00

$18,643.00

$19,485.00

$20,366.00

$201,266.00

$1,168.00

$1,215.00

$1,270.00

$1,328.00

$1,388.00

$1,451.00

$1,517.00

$9,337.00

$4,032.00

$0.00

$0.00

$0.00

$0.00

$0.00

$0.00

$4,032.00

Totals

$214,635.00

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30

April 21, 2026